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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35365
Experience:  Over 15 years of consulting to the IT industry
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hp printer deskjet 3520 series will not print online.it will

Resolved Question:

hp printer deskjet 3520 series will not print online.it will print offline.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
To clarify you mean it wont print when your computer is online on the internet?
Thank you
Customer: replied 2 years ago.

my computer recognises the printer and prints test paper and will print docs but will not print anything on line.

Expert:  Richard replied 2 years ago.
Thanks Geoffrey
Which internet browser do you use? eg: Internet Explorer?
Customer: replied 2 years ago.

google chrome.

Expert:  Richard replied 2 years ago.
Thanks Geoffrey.
When it fails to print, do you get a specific error?
Customer: replied 2 years ago.

no error shows.

Expert:  Richard replied 2 years ago.
Thanks
In Chrome, click on the three bars in the top right and click Settings.
click on Extensions and uncheck each extension listed.
Once done, close Chrome, re-open it and attempt to print.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

did not work

Expert:  Richard replied 2 years ago.
Open Internet Explorer and try to print with this.
does this work?
Customer: replied 2 years ago.

dont want to leave chrome

Expert:  Richard replied 2 years ago.
I know, and this is not the solution, it just helps me see the problem that is causing this.
Please do the test for me
Customer: replied 2 years ago.

dont know how to change to internet explorer

Expert:  Richard replied 2 years ago.
You just open it, it will already be installed.
Click Start, All Programs and you will see it there.
Let me know the results please
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35365
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

the box i filled in requires a partner id i dont know the answer

Expert:  Richard replied 2 years ago.
You need to give me your ID and password ***** please
Customer: replied 2 years ago.
###-##-#### *****
Expert:  Richard replied 2 years ago.
thanks, ***** ***** is correct but the password ***** *****
Can you double check it please
Customer: replied 2 years ago.

FORGOTEN PASSWORD

Expert:  Richard replied 2 years ago.
Geoffrey
You gave me the wrong password *****
Open Teamviewer and give me the Password ***** tells you please
Customer: replied 2 years ago.

am unable to find password so i will leave the problem for another day.thank you.

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