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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1188
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have a Samsung M3 portable 1TB HDD that is running under

Resolved Question:

I have a Samsung M3 portable 1TB HDD that is running under the Secure Drive and Secret Zone programs that came configured on the drive.
It used to run OK, but now I can't get it unlocked. The Secret Zone program runs but gives this following logged message:
"Failed to connect the Secure Drive".
"Cannot open the Secure Drive device. This message appears when the Secret Zone service program is not running properly."
Windows updated to ie11 recently - would that have changed something that would make the secure software incompatible?
How can I get at the data on the portable HDD now that it's encrypted and the Secure Zone program isn't unlocking it?
Thanks...
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
arsufi2002 :

Hi,

arsufi2002 :

My name is***** look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

arsufi2002 :

Sir, can i check your system via remote desktop

arsufi2002 :

It helps to analyze issue better

arsufi2002 :

If you are willing, please download and install remote tool from below link

arsufi2002 :

Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please don't close teamviewer window

arsufi2002 :

waiting for reply

arsufi2002 :

It seems you have trouble joining chat session, hence i am switching to Q & A mode

Expert:  arsufi2002 replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  arsufi2002 replied 2 years ago.
Dear Angus,

Please download and install remote tool from below link

Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please don't close teamviewer window

Customer: replied 2 years ago.

I have the remote program running....

Expert:  arsufi2002 replied 2 years ago.
Please share its ID and Passowrd
Customer: replied 2 years ago.

I can't see how to "share" as it's asking for your ID and p/w.

Expert:  arsufi2002 replied 2 years ago.
Share "Your ID" and Password ***** shows there
Customer: replied 2 years ago.

The details for my connection showing are:

545 639 557

p/w 8396

Expert:  arsufi2002 replied 2 years ago.
Sorry, My connection got disconnected...

Would you share teamviewer ID and Password ***** more
Customer: replied 2 years ago.

username unchanged.

new p/w 7243

Expert:  arsufi2002 replied 2 years ago.
Dear sir,
I hope your issue has been resolved. If so, would you please spend a bit time to rate my service.

You may press below smiley button to rate my service..

Thanks and Have a Great Day...

Fiyaz
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1188
Experience: MCSE, RHCE, IBM System X Server Certified
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