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Sir, can i check your system via remote desktop
It helps to analyze issue better
If you are willing, please download and install remote tool from below link
Once installed, Open Teamviewer and share "Your ID" and "Password" on itNote: Please don't close teamviewer window
waiting for reply
It seems you have trouble joining chat session, hence i am switching to Q & A mode
Please download and install remote tool from below link
I have the remote program running....
I can't see how to "share" as it's asking for your ID and p/w.
The details for my connection showing are:
545 639 557
new p/w 7243