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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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How can I erase completely the jovi malware from my MS 8.1

Customer Question

How can I erase completely the jovi malware from my MS 8.1 desktop PC for free. Please note, I am asking this question on my laptop which is MS 7
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer.

Can i Remote onto your machine to help you fix the problem

Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System

If you wish I can send you a Link to Connect

Let me know

Cheers James
Customer: replied 2 years ago.

Sorry, because of the jovi malware I have difficuly using my desktop MS 8.1 PC.

Hence the reason I am asking my question on my laptop MS 7 because it is not infected with jovi.

Expert:  James K. replied 2 years ago.
have you run malwarebytes on it?
Customer: replied 2 years ago.

Do I have to pay for the malwarebytes programme?

Expert:  James K. replied 2 years ago.
no

its free

go to

https://www.malwarebytes.org/

Download and Install It

( if your having an issue download it to a Flash drive and Install it

once done , run a Scan , remove the malware it finds

restart the Machine

Cheers James

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