Hi, my name is ***** ***** I'll be happy to help you today!
Can you tell me if you are getting any specific error when you try to download it?
No error just says downloading but the box is there saying it is downloading but I have waited 5 mins and nothing else happens.
Does it at any point say download complete? What happens if you click on the download
Says download is complete but cannot find it on computer but nothing there so tried again and still nothing
Ok can you click on where it says download complete?
What we want to do now is to actually launch the file you just downloaded
Says thank you for downloading Chrome
Is there a button that says "next" or "continue"
or perhaps "Install"
No,.It comes up with a box saying Launching Application and then seats there trying to launch.
Hmm ok. Let me ask. How would you feel about me remoting into your computer and assisting you with this? You can disconnect me ay time and ofcourse can observe
Yes that will be fine
Ok Ill need your help to set up the connection real quick
Step 1: Go this this website (click here)
Step 2: Click "Join Remote Control Session"
Step 3: When prompted, run the file
Step 4, click next all the way through the install and then give me the codes that come up on your screen
Pressed Jon Remote Control Session then run and then nothing else happens
Do you see anything flashing at you down at the bottom of your screen?
Yes pressed run and then get nothing
Do you see a window at the bottom labeled "teamviewer" by any chance?
Ok and what happens if you open up that Window
What I am looking for specifically is a 9 digit ID and a 4 digit password
No nothing comes up with run or save so press run says it is downloading, security scanned and then nothing else
And there is nothign flashing down at the very bottom of your screen as if it is trying to get your attention?
nd no other Window labeled Teamviewer?
Says download free for private use do I need to press that?
The window I am looking for will look something like this (Click Here)
And yes it is ok to try that one
Must have another problem as nothing I am trying to download is happening
Do you have another browser such as firefix installed?
No tried that as well and that did not work either
Let me ask, have you tried rebooting yor computer since this issue began?
No I have not as yet
I think that is probably going to be our next step
Ok do you want me to reboot and then come back to you
This question stays open even after disconnecting or rating (always appreciated). What I can do is reply after we disconnect. Check your email and you will have an email from JustAnswer with a link back to here so that you can reply
OK will do
Talk to you shorty :)