How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Computer Question Here...
IT Miro is online now

My password ***** ***** letting me access my laptop

Customer Question

My password ***** ***** letting me access my laptop
Submitted: 2 years ago.
Category: Computer
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Are you asked to type the BIOS password ***** Windows password?
Customer: replied 2 years ago.

windows password ***** set up when I first turned on the laptop. I must have typed a wrong password. Can't get access to the machine

Expert:  IT Miro replied 2 years ago.
OK.

How many user accounts have you created and which Windows version is installed on your laptop?
Customer: replied 2 years ago.

Only one user account, its a windows 8 machine

Expert:  IT Miro replied 2 years ago.
Since it is Windows 8, you can have an on-line user account that is linked to your Microsoft account or an off-line account where Microsoft account is not needed.

Do you know what account type you created?
Customer: replied 2 years ago.

It was an online account which a tried to access from my friends laptop without success

Expert:  IT Miro replied 2 years ago.
Please check if you can log in to your Microsoft account.

Use the following link:

http://www.hotmail.com

Let me know what happens.
Customer: replied 2 years ago.

Fixed through my Microsoft account. You can reset the password *****

Expert:  IT Miro replied 2 years ago.
Great! You can now use the new password ***** both logging in to your computer and to your e-mail address.

To avoid being locked out of your computer in the future, you can create additional user account, either on-line or off-line account.

In case you require any other assistance, I am here to help.

Regards,
IT Miro
Expert:  IT Miro replied 2 years ago.
In case you require any other assistance, let me know.

Regards,
IT Miro

Related Computer Questions