I received an e-mail from AVG based in Holland who asked if I wanted to update my Drivers. I agreed and paid £17+ and received an e-mail back telling me to download the latest drivers which I did.
Please note that I agreed to restore my original drivers.
The e-mail from AVG Holland was received at the end of January 2015 but I did not download the drivers until yesterday.
You say it was a scam but it all seemed legitimate at the time.
Please note that I am 76 years old and no computer expert so bear with me.
The ID given is:- 5 6 1 3 0 9 0 0 8
Password ***** *****
Your attempt re System Restore did not complete successfully and so my computer system settings were not changed.
The note my computer received suggested you might like to try again and choose a different restore point.
As you know I was working with Additional Help and he attempted to amend System Restore by taking control of my computer. As I paid extra for his help should he not make this second attempt?
Password ***** ***** same as before:- 8236
Also ID is as above e-mail
TeamViewer tried again to restore my settings but to no avail.
My ID and Password ***** as before.
What happens now?
I did not disconnect you but TeamViewer took over and I lost you.
TeamViewer also came to the same conclusion as you.
My monitor is less than a year old and up to yesterday it showed a normal full screen......now it does not so I still need to sort this out......what to do?
Is there no way to reduce the size of the page to fit my monitor screen?
Tried changing the Screen Resolution but only three settings and the only correct one is the middle one which is what I am set to anyway.
What perturbs me is that the correct view on the monitor was OK before downloading the drivers so why can we not make it revert to those settings.
Going back to the retailer after nearly a year of the monitor working OK is not going to go down well with them. Do you not agree?
OK - I will go and see what they say.
Been quite a marathon hasn't it........can't say it has been resolved as yet can I until I speak to them.
OK - will sign off for now.......could be Monday/Tuesday before I can take the monitor back.
Many thanks for your efforts so far.