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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4686
Experience:  B.Sc. Computer Science with Honors
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I have been advised due to security issues to change my password

Customer Question

I have been advised due to security issues to change my password ***** my email *****@******.***.
Unfortunately upon attempting this I get the following message
'You do not have any account recovery options for resetting your password'
How do I do this?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

Please let me know which email service are you using for which you are attempting to change password

JACUSTOMER-tf7ll3ah- :

AOL

Michelle :

ok..

Michelle :

do you know the alternate email id that was provided at time of account creation

JACUSTOMER-tf7ll3ah- :

NO

Michelle :

also on which device you access aol...computer or phone

JACUSTOMER-tf7ll3ah- :

computer, ipad and iphone

Michelle :

on which device are you attempting to change the password

JACUSTOMER-tf7ll3ah- :

computer

Michelle :

ok

Michelle :

sign in to aol..let me know once done

JACUSTOMER-tf7ll3ah- :

On which device?

Michelle :

on your computer

JACUSTOMER-tf7ll3ah- :

I am already signed into AOL on my computer.

Michelle :

ok..click here

Michelle :

in page that opens let me know if you see an option like manage account or change password

JACUSTOMER-tf7ll3ah- :

two options

Michelle :

let me know the options

JACUSTOMER-tf7ll3ah- :

two options:- Secure account or Access account details

Michelle :

on right side do you see username and password ***** be entered

JACUSTOMER-tf7ll3ah- :

yes

Michelle :

enter your aol username and password

Michelle :

and then click on sign in

JACUSTOMER-tf7ll3ah- :

Here are the old details :-

JACUSTOMER-tf7ll3ah- :

Username *****@******.***

Michelle :

i dont need the details

Michelle :

please enter the details on that page

Michelle :

let me know if you face any difficulty

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