Hi, my name is ***** ***** I'll be happy to help you today!
I have seen this issue several times before
I can offer you two possible resolutions.
There are several steps which I can walk you through
Or if you are ok with me connecting remotely I can actually just resolve it for you. you can ofcourse observe and will be able to disconnect me at any time
If me connecting remotely is ok, Ill just need you to a few quick things to let me in
Here are the steps that should resolve it:
If you feel like you can get through those great! If not please reply to me and I can either provide clarification or can connect remotely!
Just let me know by replying or as always please do remember to rate!