How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38587
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

forgotten my pin no how do I open my tablet

Resolved Question:

forgotten my pin no how do I open my tablet
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you please tell me the make and model of your Tablet?
Thank you
Customer: replied 2 years ago.

hannsfree hsg1279

Expert:  Richard replied 2 years ago.
Thanks Janice
You will have to reset the tablet, it will delete all data and return the tablet to new, but there is no way to avoid this.
To do the reset, power off the Tablet
Then hold the volume UP and power button until it starts into a recovery menu.
Choose Wipe Date / Factory Restore.
Let this complete and it will then reload the firmware on the Tablet, removing the pin code and returning it to new so you can set it up again and use it.
Let me know the results please
Thank you
Customer: replied 2 years ago.

didn't work

Expert:  Richard replied 2 years ago.
Can you provide a little more detail please Janice.
How did it not work? What problem in my steps did you encounter?
Customer: replied 2 years ago.

didn't recover did what you told me

Expert:  Richard replied 2 years ago.
ok, but could you get to the recovery menu Janice?
Did it give an error when trying to recover?
Customer: replied 2 years ago.

no

Expert:  Richard replied 2 years ago.
ok, then it looks like the memory on the Tablet is faulting.
Turn the Tablet off
Then hold power and volume down
Does this get you into Download mode on the tablet Janice?
Customer: replied 2 years ago.

power keeps going off full battery so it doing nothing

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem
It is the internal memory that has faulted. It is likely you're entering the correct pin but as it cannot communicate with the memory, it is not able to unlock.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Computer Specialists are ready to help you