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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31127
Experience:  Over 15 years of consulting to the IT industry
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richard I will try again, still problem with getting the

Customer Question

Hi richard I will try again, still problem with getting the 2 @vspinteriors email addresses on my iphone 6(new) tried new password ***** no luck thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thanks, ***** *****
You have the iPhone with you now?
Customer: replied 1 year ago.
Yes both old and new
Expert:  Richard replied 1 year ago.
ok, on the new one, go to Settings Mail
Add a new mail account
Then use these settings
Incoming Server pop.1and1.co.uk
Port with SSL enabled 995
Outgoing Server (SMTP) auth.smtp.1and1.co.uk
Outgoing port 587
Outgoing server requires authentication
(user name and password)? Yes
And use your email for your username and the new password ***** got.
Let me know the results please
Customer: replied 1 year ago.
It came back with;
IMAP server 1and1.co.uk is not responding check info on incoming mail server
Expert:  Richard replied 1 year ago.
ok, for incoming server use these settings instead
Incoming Server imap.1and1.co.uk
Port with SSL enabled 993
Let me know the results please
Customer: replied 1 year ago.
I have done it but still no emails and my assistants emails under *****@******.*** now not working ether- tried logging in with new password ***** 1and1 and it said wrong password... Her emails don't come and it says pop.lds.co.uk is not responding...
Expert:  Richard replied 1 year ago.
ok, first on the iPhone, can you send emails?
Customer: replied 1 year ago.
Sounds like I can but does not arrive
Expert:  Richard replied 1 year ago.
ok, it does appear to be working else you would be getting an error.
send one to yourself, does it appear on the phone? Or on the computer?
Customer: replied 1 year ago.
Have done and no it doesn't- I have to go into a meeting now- can we sort this out after? Thanks
Expert:  Richard replied 1 year ago.
yes we can

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