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Freddy M.
Freddy M., IT Technician
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience.
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My Kindle Fire will not charge up. Please sort me out. It was

Resolved Question:

My Kindle Fire will not charge up. Please sort me out. It was only purchased last year so I presume it is still under guarantee.
Submitted: 1 year ago.
Category: Computer
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Please note this is not Amazon although I work in Kindes we are not affiliated with them in any way, what happens when you try to charge it?
.
Customer: replied 1 year ago.

icon showing battery with red line at the top.

Expert:  Freddy M. replied 1 year ago.
.
Have you tried a different cable yet?
.
Customer: replied 1 year ago.

Yes

Expert:  Freddy M. replied 1 year ago.
.
Ok when you did that did you use a different outlet as well? When last year did you buy it?
.
Customer: replied 1 year ago.

I have tried different outlets. Purchased product mid March 2014

Expert:  Freddy M. replied 1 year ago.
.
OK have you already contacted Amazons warranty support? Since it is under a year old it should be covered. What you are describing normally means the battery has failed and needs to be replaced.
.
Customer: replied 1 year ago.

Thankyou for your advice. Could you give me some idea how much about it would cost to have the battery replaced and which repairer do I need?

Expert:  Freddy M. replied 1 year ago.
.
That depends on the model, on the back there is a tiny hard to read model number. What is that number?
.
Customer: replied 1 year ago.

Unable to read number but thankyou for your help anyhow

Expert:  Freddy M. replied 1 year ago.
.
Ok well depending on that usually you can get the battery for around £20 or less on eBay and you could replace it yourself here is a video of what I think may be your model: Click Here If you have a technician do it the price would be an hours labour + the cost of the part. Labour is normally around £50. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Kindle.
.
Freddy M., IT Technician
Category: Computer
Satisfied Customers: 18398
Experience: Years of experience.
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