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Hi, My name is ***** ***** i will be assisting you
please let me know since when are you getting this error
2 days ago
is there any disc inserted
if yes, please remove it
restart laptop and tap the f8 key
let me know once you reach the advanced boot menu screen
ok select safe mode and press enter
let me know once you reach safe mode desktop
I am working off my tablet I don't know how to get safe mode on my laptop the screen is black
turn off laptop
you can do so by keeping the on button pressed for 10 secs
once its off, restart laptop and keep tapping f8 key
let me know once you reach the screen that has safe mode option listed
yes that's got me back in.Many thanks for your help. I just want to pay for today £28 not to start a monthly account Is that OK?
yes that would be fine
please let me know have you reached windows in normally or are in safe mode
I'm in normally - what causes this to happen?
could be due ti improper shutdown or some file closing abruptly
nothing serious as it ahs recovered back fine
thanks for choosing just answer
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