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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience:  B.Sc. Computer Science with Honors
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I have an Acer Aspire 5532 laptop with Windows 7. I have the

Resolved Question:

I have an Acer Aspire 5532 laptop with Windows 7. I have the message Resume Windows & it tries to load & then stops. The mouse arrow is working but to a blank screen. Please can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know since when are you getting this error

Customer:

2 days ago

Michelle :

ok

Michelle :

is there any disc inserted

Michelle :

if yes, please remove it

Michelle :

restart laptop and tap the f8 key

Customer:

I have

Michelle :

let me know once you reach the advanced boot menu screen

Michelle :

ok select safe mode and press enter

Michelle :

let me know once you reach safe mode desktop

Customer:

I am working off my tablet I don't know how to get safe mode on my laptop the screen is black

Michelle :

turn off laptop

Michelle :

you can do so by keeping the on button pressed for 10 secs

Michelle :

once its off, restart laptop and keep tapping f8 key

Michelle :

let me know once you reach the screen that has safe mode option listed

Customer:

yes that's got me back in.Many thanks for your help. I just want to pay for today £28 not to start a monthly account Is that OK?

Michelle :

yes that would be fine

Michelle :

please let me know have you reached windows in normally or are in safe mode

Customer:

I'm in normally - what causes this to happen?

Michelle :

great

Michelle :

could be due ti improper shutdown or some file closing abruptly

Michelle :

nothing serious as it ahs recovered back fine

Michelle :

thanks for choosing just answer

Michelle :

you may click on a smiley face below now and click submit to complete the rating i

Michelle :

thanks for choosing just answer

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4956
Experience: B.Sc. Computer Science with Honors
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