How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1311
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

I am trying to use pinnacle studio plus version 10 on my new

Customer Question

I am trying to use pinnacle studio plus version 10 on my new dell inspiron p-c running Microsoft 8.1 and I can't do it, worked with xp
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Customer:

Hi,

Customer:

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Customer:

As per corel info, pinnacle 10 is not support for windows 8 machines..

Customer:

See link

Customer:

Click here

Customer:

But let me know what's the issue you face?

Customer:

Have you installed the product?

Customer:

Hello

Customer:

sir, are you there

Customer:

Let me know if you have trouble using chat system

JACUSTOMER-kyzjynrw- :

hello I cant find the new password ***** sent me

Customer:

Hi

Customer:

Sorry, what password ***** are referring to?

JACUSTOMER-kyzjynrw- :

I was to get a new password ***** I forgot my old password ***** e-mail address is [email protected],ie

Customer:

Have you placed question for that?

JACUSTOMER-kyzjynrw- :

The question is I have just purchased a new dell inspirion 8.1 and I cant install my pinnacle studio plus version 10 it worked with x-p

Customer:

So we are working on pinnacle issue, right?

JACUSTOMER-kyzjynrw- :

yes

Customer:

ok,

Customer:

Are you able to install it?

JACUSTOMER-kyzjynrw- :

no that is the problem

Customer:

what error comes when you install ?

JACUSTOMER-kyzjynrw- :

I am not sure, but I think I might have a driver problem

Customer:

If you don't mind, can you give me a remote session, so that i can view your desktop screen at real time

Customer:

You can download and install remote tool from below link

Customer:

Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please don't close teamviewer window

JACUSTOMER-kyzjynrw- :

I was to get a new password ***** you but I did not get it, my I-D is *****@******.***

Customer:

I am just saying about Teamviewer ID

Customer:

When you install and open Teamviewer, you can see its id and password, i am asking for it

JACUSTOMER-kyzjynrw- :

Sorry for not returning to our chat before now,Team viewer I-D is 597 208 249 password ***** *****

Customer:

Please share new password

JACUSTOMER-kyzjynrw- :

5854 sorry I thought we were finished when you asked me to insert a pinnacle disc I into my computer

Customer:

hi

Customer:

What's the password

Customer:

5854 is incorrect

JACUSTOMER-kyzjynrw- :

I am shutting down my p-c now, if you can help more could you ring my land line @ ********* Dublin Ireland to-morrow the 2ndof March 2015 thank you very much Bernard.

Customer:

ok, Are you able to open Pinnacle now

JACUSTOMER-kyzjynrw- :

just one moment I will try to open it now no not able to open the pinnacle studio plus version 10

Customer:

ok


Customer:

ok, i shall contact you tomorrow

Customer:

Thanks

Customer:

Dear sir,

Customer:

What's the status

Customer:

Have you installed pinnacle studio?

Customer:

please reply