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Hello sir/madam, I would like to help you, please let me know when you are ready.
hi, are you using the computer in question?
No, but I could switch to it, although that means closing this and opening the browser on the other one.
we will install a driver, that should fix the parallel port problem
by the way, when did you remove the driver?
(we can also try a system restore to bring the driver back)
Good! Do you want to take control on the other machine?
yes, we can do it
on your other computer, can you do this:
go to the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
I tried this link directly on this computer, but it didn't open another site. I have also opened up the other machine, so have both online. But I typed in the link and found nothing. Is the link to 'fifty one' or 5L and is it a 'v' or a 'y' the underline makes it unclear
it is tiny.cc
can you go to teamviewer.com
Join Remote Control Session
Okay I have got to Tiny.cc/ on the XP computer, but I don't see any password - its all ads and one query about adware.
Do you mean 'Solution for remote control'?
do you see the big green download button on the page?
"Download free for private use"
The first site offers Free Download, the second site offers Download. Are they both the same thing, as I don't see a button as such?
Yes I have done that, when I say there are two sites, the first one is labelled Teamviewer.com - TeamViewer10 and the second one seems to refer to TV - Mac. so I will click on th first - and I have found the green button. And I have downloaded and run the programme. So I get an ID of 599 778 453 and a password *****
i am checking
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