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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Cant connect my aspire 5332 to bt wireless,yet have other devices

Resolved Question:

Cant connect my aspire 5332 to bt wireless,yet have other devices connected
Submitted: 1 year ago.
Category: Computer
Expert:  James K. replied 1 year ago.
Hello
My name is James
Welcome to just Answer
if you use the ethernet Cable dose it connect ?
Customer: replied 1 year ago.

yes everything connects

Expert:  James K. replied 1 year ago.
so the laptop works with thecable just not the wifi >?
is that correct ?
Are you chatting to me now on the problem machine ?
Customer: replied 1 year ago.

yes computer works fine just wont connect to to wifi

Expert:  James K. replied 1 year ago.
Sorry we need to be clear
Dose the laptop currently have a Ethernet cable and is connected to the router and is on the internet
are you chatting to me on the problem machine now
Customer: replied 1 year ago.

no i am on a chromebook

Expert:  James K. replied 1 year ago.
Ok
so with the problem Machine
Put a cable from the router to the Laptop
then let me know if it connects to the internet
Customer: replied 1 year ago.

I dont have a cable

Expert:  James K. replied 1 year ago.
then we can really test no further one comes with the router a yellow one
Customer: replied 1 year ago.

I am sorry , there is a red one in the router is that what you are talking about

Expert:  James K. replied 1 year ago.
yes
Connect that to the laptop and see if it you can get online
Customer: replied 1 year ago.

No it does not work

Expert:  James K. replied 1 year ago.
Ok
I need a bit more info that that
What dose it say when you open a Webpage?
if you go to Control Panel > Networking and sharing center what info is displayed there ?
Customer: replied 1 year ago.

it says this computer cant connect to a homegroup

Expert:  James K. replied 1 year ago.
but are you connected to the internet what if you bring google up ?
Customer: replied 1 year ago.

no i am not on the internet

Expert:  James K. replied 1 year ago.
When you try and Connect to the Wifi network
You select the network SSID
you enter the Key
what exactly happens >?#
Dose it try and connect ?
Customer: replied 1 year ago.

When I put the the key number in it tries to connect the it says cannot connect

Expert:  James K. replied 1 year ago.
there is no reason why then it should not connect with a cable
Customer: replied 1 year ago.

Is it the computer, then something is wrong

Expert:  James K. replied 1 year ago.
yes i would suggest so
do you have any back up disks
Customer: replied 1 year ago.

No, looks like nothing i can do

Expert:  James K. replied 1 year ago.
YOu can restore if you have the media depending on how old the machine is , it may have a built in recovery partition that would do a clean install
If it dose have one of these it access via Alt and F10 when you start the machine
Other than that you would need a Windows Install CD
Cheers James
now please rate my Service with the smiley faces and Submit
Customer: replied 1 year ago.

Frown AH well we tried, good luck

Expert:  James K. replied 1 year ago.
Cheers James
now please rate my Service with the smiley faces and Submit
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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