The switch works partially, the blue on light flashes red and the returns to blue. A small blue light on the left hand side of the computer flashes on and off contentiously.
I don't seem to have expressed myself very well - sorry. The computer switches on and works very well. The run/stop indicator works properly - it comes on when I press the switch and the blue light on the indicator comes on when the computer is ready for use (after I have put the pass word in). When I press the on/off switch again the indicator goes red and then turns off. All this seems fine. However, this is when the blue light at the left hand side of the computer starts to flash (and the hard disk is still running). Having thought about the problem, since our last e-mail discussion, I think it is might be a software problem. Could you send me your opinion, please, together with any suggestions you have for a solution? All I really need to do is to ensure that the HDD turns off too.
The problem is not about start-up, it is about shut-down.
Thank you for your reply. I came to exactly the same conclusion myself!
I had not shut the computer software as well as the hardware - I shoud have remembered this!!! All now runs perfectly !
Thank you for all of your help - I'm sorry to have wasted your time.
Do I get my good-will deposit back ?
So now that I solved your problem you want a refund?
That's not really good faith Trevor or the right thing to do and not how you should work with people It's just not right
You get your refund here http://w.justanswer.com/help/how-can-i-request-refund
I was just asking the question., Of course, I didn't expect a refund - your time and expertise have to be paid for !!! Perhaps the term "Good Will" might have been explained a bit better. Anyway, how do I send HP a note saying how very helpful you have been ?