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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40340
Experience:  Over 15 years of consulting to the IT industry
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I cannot sign into my Hotmail account anymore neither can I

Customer Question

I cannot sign into my Hotmail account anymore neither can I change my password
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please, what happened when you tried to change your password? What stopped you from completing this?
Thank you
Customer: replied 2 years ago.

I was sent a temp code but they need more info which I don't have

Expert:  Richard replied 2 years ago.
If you were sent the temp code Bryan, then you can use this and access your account again. If they sent this it is good and you can set your new password.
Did you keep that page open and entered the code? As the the next page is to set a new password ***** you have access to your account.
Can you try again and do this pleas
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

can you do this please

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

what info do you need from me

Expert:  Richard replied 2 years ago.
The ID and Password ***** that you get when you do the instructions I gave (which I repeated below)
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

b r y an 1 2 14 @h o t m a I l . c o m

password ***** a t I e 2 5 08

Expert:  Richard replied 2 years ago.
Do you have your cell phone with you that ends in 87?
If so, whats the last 4 digits of the phone number?
Customer: replied 2 years ago.

NO I do not have a phone that ends in 87 that was a typo

Expert:  Richard replied 2 years ago.
Can you access the email bg*****@ aol.com still?
Customer: replied 2 years ago.

I cannot access that email as it is combined with my hotmail

Expert:  Richard replied 2 years ago.
Its not, its seperate Bryan, two different companies
You go to
http://mail.aol.com
What happens when you try to sign in?
Customer: replied 2 years ago.

I cannot sign onto my AOL account as it is combined with my Hotmail acc.

Expert:  Richard replied 2 years ago.
Your not understanding what I say as they are not connected, but anyway... do you have access to the phone that ends in 54?
Customer: replied 2 years ago.

I can sign into my aol acc.

Expert:  Richard replied 2 years ago.
good
Tell me the part of it BEFORE the @AOL.com please
Customer: replied 2 years ago.

I have access to my cell phone ...54

Expert:  Richard replied 2 years ago.
Brian, the AOL account as you can sign in, what is the part of it BEFORE the @AOL.com please
Customer: replied 2 years ago.

what is your latest question?

Expert:  Richard replied 2 years ago.
what is the part of it BEFORE the @AOL.com please