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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38460
Experience:  Over 15 years of consulting to the IT industry
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I am having problems with my user name and password. Last

Customer Question

I am having problems with my user name and password. Last online contact was yesterday in Montevideo Airport.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me for which service this is for please? eg: Hotmail, Gmail ect
Thank you
Customer: replied 2 years ago.

gmail

Expert:  Richard replied 2 years ago.
Thanks Sally
Can you attempt to reset your password ***** clicking on my link below
https://accounts.google.com/RecoverAccount
Once you have reset your password, please use this new password ***** sign into your account
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you