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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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I have moved house with no wi fi ,so am using a friends,my

Customer Question

I have moved house with no wi fi ,so am using a friends,my kindle asks for my password, do I use my amazon password ***** not I have forgotten my kindle password
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When is it asking for this password? When connecting to wireless? Or when you open the store?
Customer: replied 2 years ago.

when I am connecting to wireless, I am unable purchase from store too

Expert:  Richard replied 2 years ago.
Thanks Jeanne
Once you connect to the wifi you can purchase from the store again.
You need the wifi password. The person who owns the wifi network has this, and you need to get the password ***** them.
If they do not remember it, tell me as we can get it via the router itself.
Let me know the results please
Customer: replied 2 years ago.

They have forgotten their password

Expert:  Richard replied 2 years ago.
ok, what is the make and model of the wireless router please?
Customer: replied 2 years ago.

The person involved has dementia therefore I cannot proceed.

I have a router for my own broadband will that be any good

Expert:  Richard replied 2 years ago.
No it wont sorry
Are you connect to their network now on a computer? Does not need to be wireless
Customer: replied 2 years ago.

I am sorry but I am going to cancel the contract and wait for wi fi to be put in the building, I am sorry but you cannot help , there for I do not want to use your services until I get wi fi so please. cancel my fee

Expert:  Richard replied 2 years ago.
ok.... strange as I just needed some information from you to get you connected, but you get your refund here
http://ww2.justanswer.com/help/how-can-i-request-refund
Customer: replied 2 years ago.

I applied for a refund as my question could not be resolved, they said they would send me a temporary password ***** it has not arrived in my in box

Expert:  Richard replied 2 years ago.
ok, no problem Jeanne, though I can resolve the problem for you.
All the best
Richard

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