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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4965
Experience:  B.Sc. Computer Science with Honors
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my aol seems to be off! on apple computer, iPad and phones

Resolved Question:

my aol seems to be off! on apple computer, iPad and phones?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

Try to login to the webmail and let me know if you can successfully login to your account or not

Customer:

I can get on to"my" page, but email are not opening, on computer I can see there are new mails thre, and there is always something in the Spam!

Michelle :

did you try to login to the aol webmail from the above given link

Customer:

yes, thats what happened!

Michelle :

you are able to login successfully?

Customer:

so it seems, but nothing is happening after that. as i said i can see there are new emails in box but it will not open. on ipad and iphone page is opening but no indication of any new mail??

Michelle :

i can check the settings and then let you know where the problem is using remote access.

Customer:

ok

Michelle :

are you chatting with me using a computer or a mobile device.

Customer:

on apple computer

Michelle :

ok

Michelle :

Click on the link given below

Michelle :

How Remote Desktop Works



  1. Agree to the Remote Desktop Legal Disclaimer below.

  2. The Remote Desktop client file will automatically download to your computer.

  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.

  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.

Customer:

it is a microsoft app, just gibberish when it opens!!

Michelle :

did the remote link open

Customer:

yes, but just rubbish, squiggles random letters etc.

Michelle :

Click here


Customer:

just the same.

Michelle :

shut down the computer and wait for 3 mins and then turn it back on.

Michelle :

once you are online let me know

Customer:

how do i let you know?

Michelle :

open justanswer.com link and reply me from there or you can check justanswer email in your inbox

Customer:

ok tunring off

Michelle :

alright

Michelle :

let me know when you are online

Customer:

on line had to ring your phone help line took 30 minutes!

Michelle :

try opening your aol mail

Michelle :

does it still show new emails

Customer:

whose turn is it to say something?

Michelle :

open your aol mail

Michelle :

let me know if you are bale to open emails

Customer:

still nothing now says email temporarily unavailable, log out and back in again. tired that still giving same message!!

Michelle :

are you able to open aol mail on ipad

Michelle :

or iphone

Customer:

thy are both turned off, in case that was having an effect. just turning on ipad.

Michelle :

ok

Michelle :

turn it on and check

Michelle :

also are we chatting on the same computer in which the aol problem is there

Customer:

not accessing anything new. last email yesterday evening. but i know there have been emails sent to me since then>>

Michelle :

can you send a test email to yourself

Michelle :

let me know if you get that email in your inbox

Customer:

we are chatting on computer with the problem!! I have tried laptop(apple) iPad, iphone and a nokia phone!!

Michelle :

ok..so the aol problem is there on all of them

Customer:

yes

Michelle :

please try sending a test email to your own aol email id

Michelle :

let me know if you get your test email and if you are able to open it

Customer:

already tried that before i contacted you, nfg! but happy to try again.

Michelle :

please try once

Customer:

sent message to my address and icloud account it comes through?? but NOT to my normal address.

Michelle :

ok

Michelle :

please click on this link for remote access

Customer:

just gibberish again!!

Michelle :

so the computer you are using is a mac

Michelle :

is that correct

Customer:

yes

Michelle :

are you using safari as the browser or chrome or firefox

Customer:

safari

Michelle :

Open your Safari web browser by clicking on the Safari icon in the dock.
Click on Safari in your Safari menu, located at the top of your screen.
A drop-down menu will now appear. Choose the option labeled Reset Safari....
A warning dialog will now appear detailing the items that will be removed.
Click the button on the dialog labeled Reset to complete the process.
Your Safari browser will now restart automatically.

Michelle :

once done, open aol and check

Customer:

cant get safari to come up, BUT all systems are now bringing in new emails??????

Michelle :

ok..good

Michelle :

are you able to open these emails

Michelle :

let me know if these email open up fine

Customer:

hello, did you get my message re email has started on all equipment?? and I cant get safari to open! but i am on it speaking to you?!

Michelle :

yes i got your message

Michelle :

are you able to open your emails

Michelle :

the new ones you got

Customer:

ok all mails opened up fine, i assume the problem was with AOL!1

Michelle :

yes exactly

Michelle :

you mentioned safari was not opening

Michelle :

we are chatting in a safari window or some other browser

Customer:

I do want you to be paid for this, but i am only going to tick OK, as the phone experience was awful! I was speaking on a bad line to a lady with a difficult mid atlantic asian voice! I have lived and still work in india Pakistan Bangladesh etc and am well used to "accents" but this was difficult, i understand i am a 65yo computer idiot, but she was of little help.

Customer:

many thanks for your assistance

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4965
Experience: B.Sc. Computer Science with Honors
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