Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Try to login to the webmail and let me know if you can successfully login to your account or not
I can get on to"my" page, but email are not opening, on computer I can see there are new mails thre, and there is always something in the Spam!
did you try to login to the aol webmail from the above given link
yes, thats what happened!
you are able to login successfully?
so it seems, but nothing is happening after that. as i said i can see there are new emails in box but it will not open. on ipad and iphone page is opening but no indication of any new mail??
i can check the settings and then let you know where the problem is using remote access.
are you chatting with me using a computer or a mobile device.
on apple computer
Click on the link given below
it is a microsoft app, just gibberish when it opens!!
did the remote link open
yes, but just rubbish, squiggles random letters etc.
just the same.
shut down the computer and wait for 3 mins and then turn it back on.
once you are online let me know
how do i let you know?
open justanswer.com link and reply me from there or you can check justanswer email in your inbox
ok tunring off
let me know when you are online
on line had to ring your phone help line took 30 minutes!
try opening your aol mail
does it still show new emails
whose turn is it to say something?
open your aol mail
let me know if you are bale to open emails
still nothing now says email temporarily unavailable, log out and back in again. tired that still giving same message!!
are you able to open aol mail on ipad
thy are both turned off, in case that was having an effect. just turning on ipad.
turn it on and check
also are we chatting on the same computer in which the aol problem is there
not accessing anything new. last email yesterday evening. but i know there have been emails sent to me since then>>
can you send a test email to yourself
let me know if you get that email in your inbox
we are chatting on computer with the problem!! I have tried laptop(apple) iPad, iphone and a nokia phone!!
ok..so the aol problem is there on all of them
please try sending a test email to your own aol email id
let me know if you get your test email and if you are able to open it
already tried that before i contacted you, nfg! but happy to try again.
please try once
sent message to my address and icloud account it comes through?? but NOT to my normal address.
please click on this link for remote access
just gibberish again!!
so the computer you are using is a mac
is that correct
are you using safari as the browser or chrome or firefox
Open your Safari web browser by clicking on the Safari icon in the dock.Click on Safari in your Safari menu, located at the top of your screen.A drop-down menu will now appear. Choose the option labeled Reset Safari....A warning dialog will now appear detailing the items that will be removed.Click the button on the dialog labeled Reset to complete the process.Your Safari browser will now restart automatically.
once done, open aol and check
cant get safari to come up, BUT all systems are now bringing in new emails??????
are you able to open these emails
let me know if these email open up fine
hello, did you get my message re email has started on all equipment?? and I cant get safari to open! but i am on it speaking to you?!
yes i got your message
are you able to open your emails
the new ones you got
ok all mails opened up fine, i assume the problem was with AOL!1
you mentioned safari was not opening
we are chatting in a safari window or some other browser
I do want you to be paid for this, but i am only going to tick OK, as the phone experience was awful! I was speaking on a bad line to a lady with a difficult mid atlantic asian voice! I have lived and still work in india Pakistan Bangladesh etc and am well used to "accents" but this was difficult, i understand i am a 65yo computer idiot, but she was of little help.
many thanks for your assistance