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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16054
Experience:  Over 10 years of professional experience.
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Having a problem receiving e-mails from a single domain - was

Resolved Question:

Having a problem receiving e-mails from a single domain - was receiving OK until a week ago
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
I must ask two questions before we begin. Thank you in advance for taking the time to answer them for me.
Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Customer: replied 2 years ago.

btinternet.com

bt yahoo

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

yes

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.229.96/?Session=8d7486b1-0fe5-4faf-af2c-0c6ba85ce9c6
Expert:  Jason Jones replied 2 years ago.
All is now working.
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

After you changed the address in the account files the problem domain sent me an e-mail but it didn't come through

Expert:  Jason Jones replied 2 years ago.
When was it last sent?
How long goes it take for them to update their database and records after they send the emails? Or even more-so, maybe they update their database before sending emails.
Customer: replied 2 years ago.
Relist: Inaccurate answer.
Customer: replied 2 years ago.

03/08/2015 21:36 est

Customer: replied 2 years ago.

There database is updated immediately

Expert:  Jason Jones replied 2 years ago.
Thank you for the update. I have not witnessed many systems that update immediately. I am glad yours does.
If you wish, I can remote in once more right now to be sure all is set up correctly.
Thank you kindly for your patience.
FYI: When you "re-list" the question, I am not notified of that.
I just saw your update.
Customer: replied 2 years ago.

OK Please remote

Expert:  Jason Jones replied 2 years ago.
Thank you very much.
Please, click the following link and choose to run the remote application: http://74.208.229.96/?Session=58539f48-fd6a-44c1-a637-f7a0b02216cf
Customer: replied 2 years ago.

Safari says that it cannot open the application

Expert:  Jason Jones replied 2 years ago.
I am sorry to hear that. Let's try another route.
Please, follow the instructions below to start the remote screen sharing session:
- Click the following link: http://download.teamviewer.com/download/TeamViewerQS.dmg
- Download and open the above file.
- Give me the User ID and Passcode that it gives you.
Customer: replied 2 years ago.

410 125 892 ID

7129 Password

Expert:  Jason Jones replied 2 years ago.
Thank you. I will connect now.
Expert:  Jason Jones replied 2 years ago.
Roger,
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
-Jason
Customer: replied 2 years ago.

still not working Jason

Expert:  Jason Jones replied 2 years ago.
Please, give me the new TeamViewer information.
Please, follow the instructions below to start the remote screen sharing session:
- Click the following link: http://download.teamviewer.com/download/TeamViewerQS.dmg
- Download and open the above file.
- Give me the User ID and Passcode that it gives you.
Customer: replied 2 years ago.

410 125 892

7129

Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

The system now says you do not have the required permissions to enter this page when I go to the support ticket page

Expert:  Jason Jones replied 2 years ago.
Remember there are two email accounts associated on the website. Please, log in using the other email address.
Customer: replied 2 years ago.

it wont let me go to the login page again

Expert:  Jason Jones replied 2 years ago.
It won't even let you go there?
What happens when you try to?
Customer: replied 2 years ago.

No response

Expert:  Jason Jones replied 2 years ago.
Which browser are you using? Please, use Internet Explorer instead. Is that working?
Customer: replied 2 years ago.

Safari on apple Mac

Expert:  Jason Jones replied 2 years ago.
Please, do the following things:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE (reset Safari)
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset
Go back to the page and try logging in.
Customer: replied 2 years ago.

I tried logging in with the alternate email address and it said wrong details then tried logging in with the main address and password ***** it gave me the same response - blocked

Expert:  Jason Jones replied 2 years ago.
In that case, there's nothing that can be done on your end. You will have to contact the company that runs that system and request that they fix the problem that exists in your account.
Customer: replied 2 years ago.

Have done that - thanks

Expert:  Jason Jones replied 2 years ago.
Thank you, Roger.
Please, keep me updated on the status of your problem, if you have time.
Customer: replied 2 years ago.

still not receiving emails in the designated rfbdoc inbox but am receiving emails in the designated kingdommusicradio webmail inbox so we have communication once again just not as expected

regards

Roger

Expert:  Jason Jones replied 2 years ago.
Hello Roger,
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
-Jason
Customer: replied 2 years ago.

Jason...

My Mac is OS 10.5.8 and want to upgrade to 10.6.8 and upgrade the flash player too can I do this without a disc and if so how much will it cost me to have you do it.

Expert:  Jason Jones replied 2 years ago.
Hello Roger,
We can work on this problem, but you will have to create a new question for it. I apologize, but it is the site's policy. You can ask the new question at the following site: http://www.justanswer.com/computer/expert-computertechmaster/ <--- When you send the new question, I will be notified immediately and we can continue there.
Thank you,
Jason