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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39527
Experience:  Over 15 years of consulting to the IT industry
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I have just changed my printer to an Eson XP 425. It works

Resolved Question:

I have just changed my printer to an Eson XP 425.
It works fine.
However I cannot print my emails or from the web. I can print other documents.
I am told this is a Google Chrome problem.
What is the solution please?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to print your emails?
What appears?
Thank you
Customer: replied 2 years ago.

Nothing happens, and nothing appears in print queue

Expert:  Richard replied 2 years ago.
If you print from Internet Explorer, does it print correctly?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
ok, open Google Chrome.
Click on the three bars in the top right and click Settings.
Then click on Show Advance Settings.
Go to the bottom and click Reset Settings.
Restart the computer and tell me if it now prints please.
Customer: replied 2 years ago.

Dear *****,

I seem to have lost you

Expert:  Richard replied 2 years ago.
Im here John, can you run Teamviewer again and give me the Password *****
Customer: replied 2 years ago.

5 6 8 5

Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.

Dear *****,

I tried logging into my emails via google and it says my email address is not registered. This snt via internet explorer. Can you help please?

Expert:  Richard replied 2 years ago.
ok, run Team viewer and give me password ***** Ill check it out John
Customer: replied 2 years ago.

1 8 9 6

Expert:  Richard replied 2 years ago.
I lost your ID as I connected for other customers
Can you give it to please
Customer: replied 2 years ago.

6 3 1 1 6 9 4 7 7

Expert:  Richard replied 2 years ago.
connected.
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