How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I have followed the steps you advised but it has not solved

Customer Question

I have followed the steps you advised but it has not solved the problem. Still cannot print emails.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Hi there
Did you restart the computer after doing this?
Customer: replied 2 years ago.

will do. will I lose you?

Expert:  Richard replied 2 years ago.
No, I will still be here, just return here and post a response please.
Customer: replied 2 years ago.

I followed the steps and lost you and could not get back until now. The only option I was offered was to pay another £28 to reconnect. I would like this refunded.

The problem still exists.

Is it possible to talk through this on the phone or can you take control of my computer remotely?

Expert:  Richard replied 2 years ago.
There was no request to pay 28 pounds to reconnect, so I am not sure what you did.
But do you now wish to have a refund as I see you request one from me but also want me to fix the issue?
Customer: replied 2 years ago.

I want the problem fixed. We can deal with the refund later.

Expert:  Richard replied 2 years ago.
No sorry, if your requesting a refund, then you can get one here.
http://ww2.justanswer.com/help/how-can-i-request-refund
I am not prepared to work on fixing this and then provide you a refund.
I believe you can see how this would not be fair.
Thank you and all the best
Customer: replied 2 years ago.

I am not asking you to pay the refund. I will take that up with Google.

Expert:  Richard replied 2 years ago.
ok thanks
Where you able to do the reset of Chrome? As i never heard back on this
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

ID 6 3 1 1 6 9 4 7 7

password ***** 7 4 5

Expert:  Richard replied 2 years ago.
it says Teamviewer is not running on your computer
You need to leave it up and running please.
Open it again and give me the new password *****
Customer: replied 2 years ago.

3 7 5 4

not sure if I closed Teamviewer to get back to you. It would not let me minimise

Expert:  Richard replied 2 years ago.
It is closed again, you can minimise, click the _ on the top left.
Or are you sure you have the right ID?
Customer: replied 2 years ago.

id isOK

password ***** 6 8 9

Expert:  Richard replied 2 years ago.
that works
Customer: replied 2 years ago.

Dear *****,

I'm back online. Await your call.

John

Expert:  Richard replied 2 years ago.
Great John
Please run Teamviewer and provide me the Password
Customer: replied 2 years ago.

3 7 3 1

Expert:  Richard replied 2 years ago.
connecting now
Expert:  Richard replied 2 years ago.
Sorry John, you closed Team viewer again, please open it and give me the new password ***** do not close it
Customer: replied 2 years ago.

5 6 8 5

Expert:  Richard replied 2 years ago.
That works
Expert:  Richard replied 2 years ago.
John
Can you give me the password ***** when you have restarted