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Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4865
Experience:  Certified Computer expert with over 10 years experience.
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By mistake I opened a new google address and my old one and

Customer Question

By mistake I opened a new google address and my old one and the history has disappeared can I get it back
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

It sounds like we just need to get you signed out of that new account you created and signed back into your other one.

Here is what I would like you to try.

Go into your Gmail inbox at gmail.com.

Look on the very top right and you will see a picture of an outline of a persons head OR if you added a profile picture you will see that, you may also just see your email address you are currently logged in with.

Click on the picture or the email address on the top right and Choose Sign Out.

Next click on Sign in as Different User.

Next click Add Account, or click “Sign in as different user” now you should see a box for your email address and password.

Enter your email address and password ***** in .

This should get you back into your account.

If you do not understand the instructions I have also sent through an offer for remote support. If you accept the offer I will connect to your computer and do the steps with you.

Thank You
-Chris

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