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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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When I open windows live mail. it tells me it is locked because

Customer Question

When I open windows live mail. it tells me it is locked because me or someone else entered a wrong password ***** name.I contacted my service adviser about this we were able to get my mail in but this message still appears and my mail still comes in.
2. I cannot send a scanned document by email , BUT I CAN SEND EVERYTHING ELSE.i THINK ABOVE IS THE REASON FOR THIS
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer.

Can i Remote onto your machine to help you fix the problem

Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System

If you wish I can send you a Link to Connect

Let me know

Cheers James
Customer: replied 2 years ago.

Yes

Expert:  James K. replied 2 years ago.
Ok accept the offer and i will send a link to connect
Customer: replied 2 years ago.

I just need your answer about remotely entering my computer. I cannot rate you without the issue being solved

Expert:  James K. replied 2 years ago.
no thats fine
you just need to accept the remote support offer the extra service
James K. and 3 other Computer Specialists are ready to help you
Expert:  James K. replied 2 years ago.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=49c37e71-01ff-41c1-850a-136ff2afb92b

Click the Link above a page will open

Click the Green I agree at the bottom

Click run/ok/yes if asked