How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32051
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I recently purchased a fujitsu a544 laptop, i desired a larger

Resolved Question:

I recently purchased a fujitsu a544 laptop, i desired a larger ssd so bought a samsung evo 850 500gb to replace the installed 128gb samsung inside.
Icloned the pre installed 7 o/s to the new ssd and although on tranfer over it originally booted and seemed ok on request to restart it then failed to boot and could not find the required files, I tried a clean install from the o/s repair disk and even this went so far but failed to progress after first automatic re-start, it seems like bios problems i guess but not easy for me to remedy. Regards Terence.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
If you were able to install to it, then it was recognised so does not appear to be a bios issue.
When you said it could not find the files, what was the exact message it gave? Was it "could not find boot device" or similar?
Customer: replied 1 year ago.

something along those lines yes

Expert:  Richard replied 1 year ago.
ok, that means it lost complete connection to the hard drive Terence, nothing to do with the actual data but a loss of connection.
Three reasons for this problem.
1) The hard drive has failed. It may work intermediately but when it brings this message up it means the hard drive is not responding at all.
2) The cable / plug connected to the hard drive either for data or power is loose or faulty.
3) The port on the motherboard is faulty and is causing a loss in the connection.
As you just had the hard drive installed, it is very likely to be 1 or 2 that is the cause. First, can you ensure it is plugged in tightly for both the power and the data and see if this gets it working.
Let me know the results please
Customer: replied 1 year ago.

I installed the old ssd to have a computer to work from, so i suppose that rules out the motherboard connection

Expert:  Richard replied 1 year ago.
yes it does, as well as the cable and confirms its the hard drive thats the issue, its faulty sorry and your going to need to return it. It will though be covered under the warranty and the replacement will be done at no cost.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32051
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

got a new ssd but problem still exists

Expert:  Richard replied 1 year ago.
what are the exact specifications of the new SSD?
Customer: replied 1 year ago.

samsung evo 500gb p/n mz7ln500

it did the same as the first loaded ok after cloning, but when rebooting on prompt fails to load

Expert:  Richard replied 1 year ago.
ok, seems to be the cloning that is causing it to fail.
Format it and do not clone it but set it up normally via a windows installation.
How does it then operate?
Customer: replied 1 year ago.

tried to do a clean install when it first arrived but after loading the o/s fails to progress on 1st reboot.

Expert:  Richard replied 1 year ago.
what are the specs of the old SSD?
Customer: replied 1 year ago.

samsung mzte 128 gb

Expert:  Richard replied 1 year ago.
ok, they have not listed any compatibility for SSD for this Laptop, but what I have seen an issue in the past with SSD is the size and what the Laptop can handle.
If the 128 is having no problems at all, and we have ruled out the hard disk as being faulty, it leaves the size of the hard disk as the problem.
Once the drive is formatted and ready for use, and it sees the size, this is when it loses the connection. Try to replace it with 250GB to see if it can handle this, else you will have to keep the size at 128.
Customer: replied 1 year ago.

ok that's going to take some time, it would be nice to get fujitsu's view on this, do you have any communication channels with this manufacturer.

Expert:  Richard replied 1 year ago.
No sorry Terence, but I have checked and there is no indication of compatibility with the SSD drives, only SSHD, 5,400 rpm, 500 GB / 8 GB SSD Cache, 2.5-inch, S.M.A.R.T so they haven't officially tested it, but based on my experience it will be the size that is the issue here.
Customer: replied 1 year ago.

ok thanks for now but really downsizing seems to be against the principal of the upgrade in the first place, I'll try to get some feedback from fujitsu or samsung before my next move or i could keep going round in circles.

I'll try and let you know if i get any resolution I've got a feeling you'd be keen to know.

Expert:  Richard replied 1 year ago.
I am as I would like to know the limits, but it will either be 250 or 128, I am sure of this.
Let me know how it goes please Terence
Customer: replied 1 year ago.

ok bye for now richard

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.