How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9852
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

my kindle paper white won't switch on where can i send it to

Resolved Question:

my kindle paper white won't switch on where can i send it to get it fixed?
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi, my name is ***** ***** certified Kindle professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. This is usually caused by a glitch in the software and the kindle needs to reboot, lets try and force a reboot >
Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle>
Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!
Customer: replied 2 years ago.

Thanks for your prompt reply, I have just tried what you have suggested but it has made no difference...the Kindle still doesn't power up :(

Expert:  Randy Computer Tech replied 2 years ago.
Your welcome, I am glad to help. try this next please. Connect the kindle to the charger, then charge for 15 minutes. Then while it is still connected to the charger hold the power switch for 45 seconds. Let me know if this still does not work and I will get you the info for returning the kindle for repair or replacement.
Customer: replied 2 years ago.

Hi again, I have tried charging it as you suggested then holding the power switch, but the it still doesn't want to power up, if it is sent for repair, what will happen to the books I already have on the Kindle? will they be lost?

Expert:  Randy Computer Tech replied 2 years ago.
no, you will not lose anything. You can also read the books from another device or computer while you are getting the other kindle repaired or replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.
Your Kindle e-reader is covered by a One-Year Limited Warranty.Freephone (within the UK): 0800(###) ###-####
Customer: replied 2 years ago.

And if it's older than a year? still the same number? & possible charges?

Expert:  Randy Computer Tech replied 2 years ago.
Yes, use that same number, if the cost to repair is too much then Amazon will recommend and sell you a refurbished kindle which is a good value.
Randy Computer Tech and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thank you very much, you have been a great help

Expert:  Randy Computer Tech replied 2 years ago.
Your welcome!
Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!