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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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bluetooth pairs but no transfer of anything to pc needs driver

Customer Question

bluetooth pairs but no transfer of anything to pc needs driver ? laptop is on win 7/64 bit.
no point looking computer to find driver not a microsoft issue. phone is s4
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.
Hi,
Thank You!! for posting your Question.My name is ***** ***** today I will assist you to solve or identify your problem.

Do you want to connect your phone with the PC and transfer files from your phone to PC ?
Customer: replied 1 year ago.

Yes but via bluetooth not usb cable. This seems to be ongoing problem

t's like a rash on forum pages

Expert:  Sudipto replied 1 year ago.
Are you able to find the PC from your phone ?
Customer: replied 1 year ago.

I dont quite understand this question as i say it pairs so it must find it ?
Shows up on computer as an icon with a promblem. IE cant find a driver

for it

Expert:  Sudipto replied 1 year ago.
OK, what exactly do you want to do ? Transfer files from your PC to phone or Phone to PC ?
Customer: replied 1 year ago.

You are asking the same question of course i need to transfer both ways

via Bluetooth !

Expert:  Sudipto replied 1 year ago.
Yes, to make sure of the issue. Please right click on the phone icon on your PC and let me know, what options do you get ?
Customer: replied 1 year ago.

Ok 1 connect direct thist tries to connect and says device has problem

2 create shortcut

3 trouble shoot this says cant find Driver

4 remove device

5 properties

Expert:  Sudipto replied 1 year ago.
Is it Galaxy S4 mini or normal ?
Customer: replied 1 year ago.

galaxy gt-19505

Expert:  Sudipto replied 1 year ago.
Did you install Kies software, because the drivers are generally get installed with that software ?
Customer: replied 1 year ago.

No because it came with other bundled software i don t want and it hijacks my home page i dont care for hijackers. are you saying i have to have

this ?. And gaurantee a fix ?

Expert:  Sudipto replied 1 year ago.
I personally do not like Kies, as it creates more problem. But Samsung had provided the drivers with that software. You can also check the disc, which came with the phone for the drivers.

Before trying anything. Please let me know, if you see the Bluetooth icon on the taskbar of your PC, at the right bottom of the screen ?
Customer: replied 1 year ago.

No icon on task bar. I must now close at seventy five i have become

very tired.So mabe this ca be continued on monday ? Thanks for help so far i will await for responce before shutting down

Expert:  Sudipto replied 1 year ago.
Yes, you can continue later, when you are free and I can also help you by connecting with your PC by remote support.
Customer: replied 1 year ago.

Ok good night

Expert:  Sudipto replied 1 year ago.
Good Night.
Customer: replied 1 year ago.

I will continue with this later as computer is down at the moment due to kids

Expert:  Sudipto replied 1 year ago.
OK, no problem.

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