How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5249
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

My Jawbone UP will not sinc. It is detecting the band when

Resolved Question:

My Jawbone UP will not sinc. It is detecting the band when I plug ir into the phone but then will not complete the action
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

what is the model number of the jawbone up24 or Jawbone UP Wristband (Small, Onyx)

Customer:

It is a Jawbone UP Wristband

Customer:

I do not know the model number and do not know where to find it

Michelle :

was it working fine earlier or you are trying to setup for the first time

Customer:

It has not been working for a couple of days. I have had it for 2 and a half months and it has been working fine.

Michelle :

alright.

Michelle :

what phone are you using.

Michelle :

android or apple

Customer:

apple

Michelle :

have the jawbone remove the cover and connect it to the earphone hole

Michelle :

the apple must detect a device connected

Michelle :

then you open the UP app

Michelle :

let me know if it shows the battery charge %age

Customer:

I have plugged the Jawbone into my phone when I open the UP app it says it is detecting the Jawbone and then the % remains at 0. After a few seconds it says 'sync failed'

Michelle :

Reset your Jawbone Up fitness wristband.
1. Plug the charger into the USB port of your computer or USB wall charger.
2. Hold down the button on your Jawbone Up and while holding the button plug it into the charger. It will then turn off and you will see if flash

Customer:

Okay done that

Michelle :

now connect the charger and let it charge for few hrs

Customer:

Okay, then what?

Michelle :

did you follow the reset steps i gave

Michelle :

after that try to sync

Michelle :

check this video this will help you reset and sync

Michelle :

its shows hard and soft reset and sync video

Customer:

So I leave it to charge for the morning and then try to sync again. If it does not sync how do I get back to you?

Michelle :

you can get back to me by opening justanswer email in your inbox

Michelle :

it will definately work after the device gets a good charge

Michelle :

and dont forget to watch the youtube video link i have attached above.

Michelle :

Let me know if you have any question.

Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5249
Experience: B.Sc. Computer Science with Honors
Michelle and 4 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.