Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the model number of the jawbone up24 or Jawbone UP Wristband (Small, Onyx)
It is a Jawbone UP Wristband
I do not know the model number and do not know where to find it
was it working fine earlier or you are trying to setup for the first time
It has not been working for a couple of days. I have had it for 2 and a half months and it has been working fine.
what phone are you using.
android or apple
have the jawbone remove the cover and connect it to the earphone hole
the apple must detect a device connected
then you open the UP app
let me know if it shows the battery charge %age
I have plugged the Jawbone into my phone when I open the UP app it says it is detecting the Jawbone and then the % remains at 0. After a few seconds it says 'sync failed'
Reset your Jawbone Up fitness wristband. 1. Plug the charger into the USB port of your computer or USB wall charger. 2. Hold down the button on your Jawbone Up and while holding the button plug it into the charger. It will then turn off and you will see if flash
Okay done that
now connect the charger and let it charge for few hrs
Okay, then what?
did you follow the reset steps i gave
after that try to sync
check this video this will help you reset and sync
its shows hard and soft reset and sync video
So I leave it to charge for the morning and then try to sync again. If it does not sync how do I get back to you?
you can get back to me by opening justanswer email in your inbox
it will definately work after the device gets a good charge
and dont forget to watch the youtube video link i have attached above.
Let me know if you have any question.