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Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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we need a password

Customer Question

we need a password
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

you want to connect a computer or a mobile device.

JACUSTOMER-2piuzta6- :

a mobile device

Michelle :

do you have a computer which is connected to the same wireless router

Michelle :

i can give you steps how to pull the password ***** the router so that you can connect your mobile device.

JACUSTOMER-2piuzta6- :

yes

Michelle :

ok

Michelle :

it has windows 7 or 8

Michelle :

or mac

JACUSTOMER-2piuzta6- :

we are windows7

Michelle :

are we on chatting on the same windows 7 computer?

JACUSTOMER-2piuzta6- :

yes we are

Michelle :

ok good

Michelle :

do you see a wireless icon on the system tray at the bottom right hand side

Michelle :

single click on it and then click on open network and sharing center

Michelle :

let me know once you are there

JACUSTOMER-2piuzta6- :

please let me know what the icon looks like

Michelle :

the icon looks like a mobile phone tower

Michelle :

if you want i can pull the router password ***** using remote access

Michelle :

let me know if that is fine

JACUSTOMER-2piuzta6- :

we are looking at the kindle device on the page marked wifi networks but cannot see the icon tower image

Michelle :

i assume you are communicating with me using a laptop are we?

JACUSTOMER-2piuzta6- :

we are using a pc

Michelle :

can we do a remote access so that i can give you the password ***** you kindle to connect

JACUSTOMER-2piuzta6- :

yes please

Michelle :

click here


Michelle :

click on the green button "start full version its free"

Michelle :

install it and then let me know the "your id and password"

JACUSTOMER-2piuzta6- :

id is ********* password *****

Michelle :

give me the id one more time use space bar after 4 digit

JACUSTOMER-2piuzta6- :

1271 9123 2

Michelle :

click on trustworthy

Michelle :

click on the button to let me connect or it will timeout

Michelle :

connection timed out

Michelle :

are you there

JACUSTOMER-2piuzta6- :

we're here

Michelle :

i am connected

Michelle :

let me take the mouse control please do not move the mouse till i ask you to.

Michelle :

Thank you.

Michelle :

i have pulled the password ***** ssid and will be saving it on your desktop screen now

Michelle :

connect your kindle now using the password *****

Michelle :

let me know after you get connected

Michelle :

please be sure that its all in lower case and passwords are sensitive.

Michelle :

you can take over the mouse control and reply back.

JACUSTOMER-2piuzta6- :

Michelle - we are trying to connect to NTGR_ncSluekMOra. The password ***** have does not work.

JACUSTOMER-2piuzta6- :

NTGR_ncSlu1ekMOra -sorry

Michelle :

tell me the routers make and model number please

Michelle :

its must be at the bottom panel of the router

JACUSTOMER-2piuzta6- :

Netgear NI50. It has two buttons on the front.

Michelle :

thanks for the info

Michelle :

i am working on it

JACUSTOMER-2piuzta6- :

We have had to connect in the past by pressing one of those two buttons. I'm doing this for my parents as they can't manage the buttons on the router.

Michelle :

the password ***** ***** as per your request.

Michelle :

now the router will reboot and you can enter the new password ***** connect.

Michelle :

wonderfulraven996

Michelle :

did you try the new password.

JACUSTOMER-2piuzta6- :

Sorry Michelle messaged you elsewhere. Password ***** immediately. Thank you so much. Great feedback on its way. Parents now delighted.

Michelle :

Thank you.

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