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you want to connect a computer or a mobile device.
a mobile device
do you have a computer which is connected to the same wireless router
i can give you steps how to pull the password ***** the router so that you can connect your mobile device.
it has windows 7 or 8
we are windows7
are we on chatting on the same windows 7 computer?
yes we are
do you see a wireless icon on the system tray at the bottom right hand side
single click on it and then click on open network and sharing center
let me know once you are there
please let me know what the icon looks like
the icon looks like a mobile phone tower
if you want i can pull the router password ***** using remote access
let me know if that is fine
we are looking at the kindle device on the page marked wifi networks but cannot see the icon tower image
i assume you are communicating with me using a laptop are we?
we are using a pc
can we do a remote access so that i can give you the password ***** you kindle to connect
click on the green button "start full version its free"
install it and then let me know the "your id and password"
id is ********* password *****
give me the id one more time use space bar after 4 digit
1271 9123 2
click on trustworthy
click on the button to let me connect or it will timeout
connection timed out
are you there
i am connected
let me take the mouse control please do not move the mouse till i ask you to.
i have pulled the password ***** ssid and will be saving it on your desktop screen now
connect your kindle now using the password *****
let me know after you get connected
please be sure that its all in lower case and passwords are sensitive.
you can take over the mouse control and reply back.
Michelle - we are trying to connect to NTGR_ncSluekMOra. The password ***** have does not work.
tell me the routers make and model number please
its must be at the bottom panel of the router
Netgear NI50. It has two buttons on the front.
thanks for the info
i am working on it
We have had to connect in the past by pressing one of those two buttons. I'm doing this for my parents as they can't manage the buttons on the router.
the password ***** ***** as per your request.
now the router will reboot and you can enter the new password ***** connect.
did you try the new password.
Sorry Michelle messaged you elsewhere. Password ***** immediately. Thank you so much. Great feedback on its way. Parents now delighted.