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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16059
Experience:  Over 10 years of professional experience.
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How do I download and install Adobe Photoshop Elements 13.

Customer Question

How do I download and install Adobe Photoshop Elements 13. An upgrade from 9. Nothing technical. Nothing I have been told to do works. Please can you explain in simple terms, as I am an over the top O.A.P.
*****@******.***
a.
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask what happens when you attempt to install the program?
-Jason
Customer: replied 2 years ago.

It down loads to my computer. But when you try to install, it downloads again. Also I do not know exactly where it is in the computer

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

If you want, but I am very slow

Expert:  Jason Jones replied 2 years ago.
Please, do not forget to accept the additional service request for Remote Session before continuing.
Please, click the following link and choose to run the remote application: http://74.208.221.55/?Session=24e271e7-88e7-430b-b270-df32b2e341aa
Thank you,
Jason
Expert:  Jason Jones replied 2 years ago.
All is now working.
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and 5 other Computer Specialists are ready to help you
Expert:  Jason Jones replied 2 years ago.
Just as a reminder, when the 7z file finishes downloading, right click it and choose to uncompress the files. After that is complete, you can simply run the Setup file to finish.
Thank you for your time, the chance to work with you, and for the update.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
-Jason
Customer: replied 2 years ago.

Sorry Jason, but I am no further advanced with my problem, than I was three days ago. I think the 7z file failed to download, and I cannot find the other file. This is probably down to my not knowing enough about computers. But I still stand by my rating. viclen

Expert:  Jason Jones replied 2 years ago.
May I remote back in?
Customer: replied 2 years ago.

Yes Please

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://74.208.221.55/?Session=c388e890-0c2e-4128-8d1a-58be4e99c803
Customer: replied 2 years ago.

Download appears to have stopped, and is not compleated

Expert:  Jason Jones replied 2 years ago.
If it has not completed, it will not work.
You may need to restart the download.
Customer: replied 2 years ago.

What and have it stop a third time. I cannot understand why this is happening ALL THE TIME

Expert:  Jason Jones replied 2 years ago.
You downloaded the 32 bit version of the application several times, so it 'should' be working.
How far along in the download process do you get before it fails?
Expert:  Jason Jones replied 2 years ago.
If you wish, I can remote in again and take a look at the download problem.