How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32167
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

i have no dialing tone on y house phone it only shows line

Resolved Question:

i have no dialing tone on y house phone
it only shows line in use
can you explain please
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me your line provider and how long you have had this issue for please?
Thank you
Customer: replied 1 year ago.

line provider is sky but on a bt landline

problen began friday 13th march

lind line number is ***** 345222

Expert:  Richard replied 1 year ago.
ok, I ran a test on your Line James, but it refuses to run the test.
You need to call 0800 800 151 as there may be an issue with your account.
But I cannot check this from here
Can you call this please and Let me know the results please
Customer: replied 1 year ago.

account should be ok paid by direct debit

Expert:  Richard replied 1 year ago.
Ok, its not necessary a payment issue.
Can you call the number please James and have them check it as it will not run a line test on this number (they are blocking this) and requesting you call.
Can you do this please and let me know the results
Customer: replied 1 year ago.

how can i phone 0800 800 151 when my phone is out of order

Expert:  Richard replied 1 year ago.
Either with a Cell phone, or a friends cell phone if you do not have one
But they are making you call this number sorry James so you will need to call it.
Customer: replied 1 year ago.

hang on please

Expert:  Richard replied 1 year ago.
No problem at all James, I will be here waiting to hear the results.
Customer: replied 1 year ago.

been on to bt they say that my number is ***** theirs so contact sky

Expert:  Richard replied 1 year ago.
ok, sorry I saw you indicated to me BT was your Line provider.
I ran a test via Sky and there were no line issues.
What is the make and model of your router that the phone is connecting into?
Customer: replied 1 year ago.

hi again sorry we lost contact

router make and number

sky 41037 sagem

wonsmeig

hope this helps

Expert:  Richard replied 1 year ago.
Thanks James
Can you remove the power from the router and wait 10 minutes.
Then connect the power and tell em if you can now dial out please.
Customer: replied 1 year ago.

tried that richard still no joy

Expert:  Richard replied 1 year ago.
ok, you will need to call Sky James to see if there is an issue with the account.
Call them on 03442 411 653
Let me know the results please
Customer: replied 1 year ago.

ok richard

there's nothing i can do just now

it will have to wait until tomorrow

will contact you then many thanks

Expert:  Richard replied 1 year ago.
Thanks James,
It really points to an issue on your account. But I have marked this question to never close, so any issues, just let me know here please, this is no problem.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

hello again richard

i phoned 03442 611 653 and pleasant lady said no trouble with account

but asked me to unscrew front plate of phone socket

i have done and tried plugging phone straight into line but i'm afraid

it's still no joy

she says that if this does not work she will send out an engineer

Expert:  Richard replied 1 year ago.
Thanks James.
You will have to have an engineer sent out. It is a physical problem and is likely to be on the connection point at your location.
Let me know please how this goes.
Customer: replied 1 year ago.

richard many thanks for ur help and attention

much appreciated

have a nice day

Expert:  Richard replied 1 year ago.
your welcome James
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32167
Experience: Over 15 years of consulting to the IT industry
Richard and 5 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.