Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know if you have tried to register the kindle and what step have you followed.
let me know the model number of the kindle you are having problem with.
THE KINDLE I AM TRYING TO REGISTER IS AN HDX6.
are you getting any error while registering or you want to how to to register the kindle.
THE KINDLE NOT ACCEPTING BOOKS I AM BUYIND DIRECT FROM IT IS AN ORDINARY KINDLE BOUGHT TWO OR THREE YEARS AGO,NOT SURE OF ITS OFFICIAL NAMEWANTING TO KNOW HOW TO REGISTER, I'VE TRIED DOING AS PER INSTRUCTIONS ON AMAZON HELP PAGE BUT I IS NOT DOING WHAT IT SAYS IT SHOULD!I'D BE SO GRATEFUL OF YOUR HELP IS IT NOT EASIER TO DO IT OVER THE PHONE AND TALK ME THROUGH IT STEP BY STEP
hold down the power button for 35 to 40 seconds the kindle will reset
wait for another 3 mins before turning it back on as it will shut down as you try the reset step.
try to download ebooks after this.
you must have alerady registered the kindle when you got or are you trying to use it for the first time.
YES IT HAS TURNED ON, FIRST WITH THE AMAZON SYMBOL, AND THEN FIRE CAME UP NOW IT IS TOTALLY BLANK
its must be fine now
trying to use it for the first time, although I've tried to turn it on 3 times but everytime I cannot read it is in Chinese
there is nothing on screen to indicate what I should do next
to change the language i will help you
is it on chinese right now
no nothing on screen at all
is it a brand new kindle
can you slide your finger from the top to bottom
I've just pressed the on switch againand there is a downwards arrow at the top which if I drag to bottom it brings numbers accross screenand they have now disappeared, but pressed on switch again and back to numbers again with the word PIN next to som chinese symbols
yes done as per last message
this looks like the kindle is locked is it asking you to enter some kind of password.
yes it is a brand newkindle
no it hasn't asked for a password ***** all and I've searched through the box to see if there was anything inside with this sort of instruction, in fact instructions on use are minimal, and I'm feeling like throwing it out of the window, so frustrated I am with it.!!
what do you mean when you step out of chat?
so where do I go to get a password? not sufficient info given.
if i am on another page a or screen the chat shows stepped out so dont mind for that.
you will have to reset the kindle to factory default to make it working i will give you the steps now
are you ready to follow steps
your ansere section has vertually disappeared and I'm having difficulty seeing your replies, my phone number is ***** 238373 if that would be easier
Press F5 key on the chat screen and let it reload
on the kindle, I don't have a key F5
not on the kindle
i belive we are chatting on a computer.
on a tablet so no key F5
ok you are on a tab no problem can you read it now
i will give you few steps to follow
do you get the number keys appear on the kindle as it asks you to enter password
yes one line at a time
slide the kindle to get into the numberic pad option
enter password ***** hit ok one by one for 5 times
on the 5th attempt you will see a reset option appears on the screen.
hit the reset you will see the kindle will then reset to factory default and once done let it reboot and you will be good to go.
yes I have the numbers on screen
enter number any number and try it for 5 times
after you enter wrong password ***** 5 times you will get an option box which you can push to reset
no option box just the number 17 which looks like a date square then a round picture in a square boc and an envelope shape with all chinese symbols accross side of screen and under boxes
did you try to enter wrong password ***** 5 times
nothing has been in English since I first opened up this device, I find this such a frustrating way of trying to find the answer
it doesnt matter
all you need to do is enter password ***** times no matter its chinese
then you will get 2 button on chinese after 5 tries
yes I did try putting in a number 5 times
select the second option which is the reset option
what do you have on the screen right now
yes I've put in the number five times again, and two chinese symbols appear above the block of numbers, and I touched the second symbol and nothing happened the screen has now gone blank I'll have to switch on again.
let it be off
hold down the volume up and down button together dont release them
while holding the volume button push the power button and as you see kindle comes up release all the 3 buttons
I cannot carry on with this I'm going to send back the Kindle to Amazon let them sort it out or gve me mymoney back and I do not think I should pay for this chat session which has been unsatisfactory, thankyou Michelle for trying. I realise it wasn't a ery easy problem to soles
if you are unable to follow steps i am sorry for this, you can contact the customer care as billing is handled by them.
you are asking the impossibl e of me as I only have one hand, I had a stroke and my left hand is totally immobile. you've really pulled the short straw with me sorry Michelle.all good wishes, bye for now Angela Sedgwick (*****@******.***)
thank you for using our service have a good day.
where do I find customer care details, please send email with dtails. thanks