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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5704
Experience:  B.Sc. Computer Science with Honors
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I have a @hotmail.com email address. I realise that the way

Resolved Question:

I have a @hotmail.com email address. I realise that the way to see my emails now is through Outlook. Outlook requires a Microsoft account. I registered for a Microsoft account but it will not link to my @hotmail.com emails, only @outlook.com emails. How do I access my hotmail emails now?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know that when you open www.hotmail.com in your browser like internet explorer or chrome are you able to sign in to your email

Michelle :

and does the problem exist only while accessing emails through outlook

Customer:

www.hotmail.com will only let me access via Outlook. At the moment I have no way of accessing my hotmail emails.

Michelle :

ok dont worry i can walk you through in setting up hotmail

Customer:

Thank you

Michelle :

but before that we need to check if you are able to sign into your hotmail account or not

Michelle :

to check that click on the link below

Michelle :

it will open a sign in page

Michelle :

enter your hotmail email id and password ***** that page and click on sign in

Michelle :

let me know if you are able to sign in or not

Customer:

It keeps saying my password ***** ***** correct.

Michelle :

ok so the problem seems to be with the wrong password

Michelle :

on that same page below the sign in button do you see an option that says can't access account

Customer:

yep

Michelle :

click on it

Customer:

yep

Michelle :

in next page select forgot password *****

Michelle :

in next page it will ask you to enter your microsoft account details..enter your hotmail email id and the letters in the captcha

Customer:

yep

Michelle :

follow onscreen prompts

Customer:

thank you. I am back into my hotmail account

Michelle :

great

Michelle :

let me know if you have any other questions

Michelle :

please click on a smiley face below to rate my service if your issue has been resolved

Customer:

not at the moment, thank you.

Michelle :

i see you have rated me poor

Michelle :

please let me know if you are not satisfied with my service

Michelle :

rating me poor or bad does not give me credit for my time spent and assistnace provided

Michelle :

i would appreciate if you would consider re-rating my service

Michelle :

thanks for choosing just answer

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