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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9796
Experience:  Computer specialist
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My kindle paperwhite has stopped working - it's on with picture

Customer Question

My kindle paperwhite has stopped working - it's on with picture but is frozen
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle>

Please let me know if this does not work for you, or if you need any other assistance.

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