How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36564
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

my packard bell has a problem booting up,then when i manage

Resolved Question:

my packard bell has a problem booting up,then when i manage to start computer it its likely to shut down after several minutes ,it has had 2main boards in less than a year
pb all in one
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to start the computer?
Customer: replied 2 years ago.

computer starts and stops several times ,computer internal repair might click in and pc starts only to close down at any time

Expert:  Richard replied 2 years ago.
Thanks William
Did you have this problem with both mainboards that have been replaced?
Or it only started with the latest mainboard?
Customer: replied 2 years ago.

first main board lasted 9 months this second board is 5 weeks ,i noticed problems ,like starting up as mains was switched on

Expert:  Richard replied 2 years ago.
ok, this is a hardware problem so I am trying to diagnose the issue.
It is either the Sata port on the mainboard, the hard drive or the power supply.
What I need to know is if this is the same problem you had with the first mainboard?
Customer: replied 2 years ago.

yes same problem

Expert:  Richard replied 2 years ago.
ok, then its either the hard drive or the power supply thats the issue here William.
Do you have another hard drive available to test?
Customer: replied 2 years ago.

no,power supply is steady

Expert:  Richard replied 2 years ago.
Then its the hard drive that needs replacing.
If the motherboard has been replaced, and the previously motherboard had this same problem, then it wont be two motherboards in a row having the issue.
And you have measured the voltage from the power supply and concluded its steady, then its the hard drive that is failing and will need to be replaced sorry.
This is what is causing the problem.
Customer: replied 2 years ago.

is there any possibility that my software is an issue

Expert:  Richard replied 2 years ago.
No, software will not so this, you would get an error, and it would go through a sequence of events, it would not just shut down. When that happens its a hardware fault. The mainboard is ruled out so its the hard drive that's crashing the computer out.
Richard and 3 other Computer Specialists are ready to help you

Related Computer Questions