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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5497
Experience:  B.Sc. Computer Science with Honors
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I have bought and paid kindle. They appear

Resolved Question:

I have bought and paid for books for my kindle. They appear on my screen but I cannot open them.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

Push and hold down the power button on your kindle for 35 seconds and not less than that.

Michelle :

the kindle will shut down.

Michelle :

let it be powered off for for 3 to 5 mins

Michelle :

turn it back on and let me know if you can see the book

Customer: Excellent service
Michelle and 5 other Computer Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

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If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Michelle replied 2 years ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley below and hit submit.

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