Hello Tony! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. I'm not affiliated with Toshiba or Microsoft. I'm an independent computer technician, so I can certainly fix this issue for you.Did you notice what kind of updates it was, such as Toshiba updates, Windows updates, etc.?What's the brand and model of your USB Bluetooth dongle?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
USB 2 model unknown sorry
very happy to do remote support session.
Thank you for replying back. If possible, can you please try this first: Click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check.
If that does not work, please go to Start\Control Panel\Programs\Programs and Features, and uninstall any Toshiba bluetooth program you see, then check. If needed, start the computer, and check.
If needed, please check the label on the USB bluetooth dongle device for any model you see.
If not possible, or if it still does not work, we can schedule a time for remote support. Please let me know. Thank you.
I have tried both of your potential solutions above, and Bluetooth is still non-functioning.
We can schedule a time, how do we go about that?
there is no label on my dongle. Yes you are more than welcome to connect to my computer now
I am getting nowhere, just trying to get on the link I receive an error message:- 04 - Oops! Seems you accessed an invalid linkRead more: http://www.justanswer.com#ixzz3UyBWDP00
Working on issue. Thank you.