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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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I keep getting anover air download come up and can,t get rid

Customer Question

I keep getting anover air download come up and can,t get rid of it
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Michelle :

since when did the problem started.

JACUSTOMER-t2g7m62k- :

8.00am

Michelle :

do you want me to give you steps which you can follow or you want me to remote access and fix it right in front of you.

JACUSTOMER-t2g7m62k- :

fix it for me

Michelle :

Click here


Michelle : Join Your Remote Desktop Session

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JACUSTOMER-t2g7m62k- :

I can,t find remote deskt0p

JACUSTOMER-t2g7m62k- :

i can,t find remote desktop

Michelle :

install teamviewer and let me know when installed and ready.

Michelle :

click on the above link

Michelle :

did you install the teamvower

JACUSTOMER-t2g7m62k- :

I am ready

Michelle :

let me know the "your id" and password

Michelle :

are you facing any problem in installing the teamviewer.

JACUSTOMER-t2g7m62k- :

teamveiwer installed

Michelle :

let me know the teamviewer "your id" and password

JACUSTOMER-t2g7m62k- :

teamveiwer is installed i am ready

JACUSTOMER-t2g7m62k- :

what is this

Michelle :

when teamviewer is open you will see 9 digit numbers called your id

Michelle :

ineed the id and the password

Michelle :

this is a remote access desktop software

JACUSTOMER-t2g7m62k- :

id ********* 1042

Michelle :

give the id one more time hit a space bar after 4 digits

JACUSTOMER-t2g7m62k- :

112 278 894 1042

JACUSTOMER-t2g7m62k- :

id 112 278 894 p.w1042

Michelle :

ok i am connecting

Michelle :

please do not close teamviewer

Michelle :

leave the mouse

Michelle :

it seems you closed teamviewer window

Michelle :

please open it

Michelle :

let me know once its open

Michelle :

i see you are offline let me know when you would be online i will fix it for you

Michelle :

all you have to do is open teamviewer and let me know the new password

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