How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5487
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

I cannot delete the last remaining print request on my hp photosmart

Resolved Question:

I cannot delete the last remaining print request on my hp photosmart 8250 prnter which stops me using theprinter
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

how is the printer connected to the computer usb or wifi

Michelle :

please follow the below steps

Michelle :

open control panel...device and printers

Michelle :

right click on hp printer icon and click on uninstall\remove

Michelle :

also turn off printer

Michelle :

after about a minute turn on printer

Michelle :

in the devices and printers window on your computer, click on add printer option on top and follow the onscreen wizard to add the printer again

Michelle :

once added, try printing and let me know the status

Michelle :

please click on a smiley face below or stars above to complete the rating if your question has been answered; else let me know and i will assist you further

Thanks for choosing Just answer

Customer:

have clicked on add printer but cannot find and add ptinter

Michelle :

how is the printer connected to the computer usb or wifi

Customer:

usb

Michelle :

ok..please unplug printer usb cable

Michelle :

wait for 30 secs

Michelle :

with printer turned on, plug in usb cable to computer

Michelle :

it should automatically get detected and install itself

Michelle :

you can see the same from a popup message on bottom right of your screen saying, new hardware detected\installed

Michelle :

once its installed the printer icon will show up in devices and printers

Michelle :

let me know if you get the icon back

Customer:

I have the icon back and have printed your instructions ok

Michelle :

ok great

Michelle :

try printing another page and check if it prints fine

Customer:

signing off hopefully no further problems

Michelle :

Let me know if you have any other questions

please click on a smiley face below or stars above to complete the rating if your question has been answered

Thanks for choosing Just answer


Michelle :

you may click on a smiley face below now to complete the rating

Customer:

none thankyou

Michelle and 2 other Computer Specialists are ready to help you