Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
if the computer is frozen press and hold down the power button on the computer for 10 to 15 seconds
it will shut down the computer
wait for 3 mins and turn it back on.
if there is any other problem let me know.
That has worked, thank you. However I want to rate the 'excellent' face but it not allow me to do so meaning I cannot Submit an answer.
did it fix the problem?
you may rate my service now and thank you for using our service