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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5486
Experience:  B.Sc. Computer Science with Honors
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, My son has somehow locked his DELL Inspiron 15 Laptop

Customer Question

Hi,
My son has somehow locked his DELL Inspiron 15 Laptop computer and we haven't a clue how to unlock it. Can you help me please.
Phil Hammond
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

if the computer is frozen press and hold down the power button on the computer for 10 to 15 seconds

Michelle :

it will shut down the computer

Michelle :

wait for 3 mins and turn it back on.

Michelle :

if there is any other problem let me know.

JACUSTOMER-84j1vs60- :

That has worked, thank you. However I want to rate the 'excellent' face but it not allow me to do so meaning I cannot Submit an answer.

Michelle :

did it fix the problem?

JACUSTOMER-84j1vs60- :

Yes

Michelle :

you may rate my service now and thank you for using our service

Michelle :

Thank you.

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