Hello sir/madam, I would like to help you, please let me know when you are ready.
I don't really want to pay any extra, as I might as well upgrade to X8 by the time I've paid £28 plus £25.75 for remote help. I wonder if there is any way you can help without that? Thank you.
hi, are you using the computer in question?
when you try to open the program what exactly happens
are you receiving an error message
Nothong. or it either buffers endlesly, or I get the message 'There was a problem sending thr command to the program'
Sorry -' Nothing'
Yes, see above message - it doesn't call itself an error though
if you want we can try remote assistance with teamviewer (no additional costs)
Ans It only appears intermittantly
If you think that would be useful - but at no additional cost please. What is Teamviewer? is it secure?
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
OK, that sounds useful thank you.
you are welcome
I'm getting a blank page with 'downloading' - is this right? It took me to my files and I got TeamviewerQS. I clicked save and am now getting the blank page.
thats correct, can you open teambviewerqs
Sorry if I sound a bit dim - how do I do that? I clicked on save but it doesn't show in the folder. At the bottom left of screen the 'show in folder' is greyed out. The only active command is clear. I've tried the search box in the folder but it isn't coming up with anything. Sorry.
can you right click on the link
OK, found it
do you see save or save target as
happy to hear that
can you click it
My ID is 938 315 212 P/W 4640
What else do you need?
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.