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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11710
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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In have a new Surface pro 3 , and I have set it up but

Resolved Question:

Hi In have a new Surface pro 3 , and I have set it up but I cannot seem to syncronise with my other home computers A HP Envy Desk Top and a Lenovo lap top both using window 8.1 On both these PCs I use Firefox on the Surface pro I only have internet explorer. can yo help
Submitted: 2 years ago.
Category: Computer
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.
May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with importing your contacts on the Surface Pro?
Keep me posted.
Customer: replied 2 years ago.

Yes please, My apologies for the delay but I was called away

Expert:  Bryan replied 2 years ago.
No issues, let's get started with the remote session now. Are you replying to me from the Surface Pro now?
Keep me posted.
Customer: replied 2 years ago.

Yes

Expert:  Bryan replied 2 years ago.
Okay. Please open up the following remote session link now:
http://www.justanswer.com/remotedesktop/join.aspx?Session=87bcdc86-dbf0-4757-a7c4-dc4eff78b8d0
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your IE browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 2 years ago.
Your issues have now been resolved via the remote session.
If you could kindly take a moment to rate my service, I'd greatly appreciate it.
Thank you!
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