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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38519
Experience:  Over 15 years of consulting to the IT industry
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my kindle books will not download

Customer Question

my kindle books will not download
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and tell me if the books download.
Let me know the results please
Thank you
Customer: replied 2 years ago.

nothing happened and I am not sure I understood your suggestions

Expert:  Richard replied 2 years ago.
No problem.
Can you tell me please which part of my instructions where not clear please Marjorie?
Customer: replied 2 years ago.

where is the power button on my kindle

Expert:  Richard replied 2 years ago.
It is the button you use to turn the Kindle on and off.
If you tell me which model Kindle you have I can tell you exactly where it is.
Customer: replied 2 years ago.

it's just called Kindle Amazon but I did use the on/off button

Expert:  Richard replied 2 years ago.
ok, It will have a model, but for now, you have to hold the button to the off position until it turns off.
Then turn it on again and try to download your books.
Let me know the results please
Customer: replied 2 years ago.

nothing happened again and why does the enter email keep saying the this is already being used

Expert:  Richard replied 2 years ago.
ok, I am not sure which email your referring to.
What exactly happens when you try to download a book on the Kindle?
Customer: replied 2 years ago.

nothing

Expert:  Richard replied 2 years ago.
ok, do you see the books there? Have you purchased books before?