Hello Mary! Thank you for your question. I will be assisting you today.Please allow less secured apps at the website below and check:https://www.google.com/settings/security/lesssecureapps(make sure you are signed in his gmail email address.)Or if you have 2-step verification turned on, then you need to create an app password ***** the website below:https://myaccount.google.com/Please let me know. Thank you.