Hello my name is***** will be assisting you today. I will try my best to help you
Sir/Ma'am thanks for joining the chat.
Are you trying to print a photo copy from the document you have am i correct?
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Thank for confirming.Is the document you need to copy on the scanning bay?
Also make sure the printing paper is loaded on the tray too
Good. now can you see copy option on the printer display ?
No it is blank
You mean the printer display is blank ?
Make sure the printer is powered on?
let me know the color of the power button also is it flashing ?
It is.The blue light is on.
OK press the home button and see the display on the printer shows anything on it?
It shows copy
Good now press copy then select Copies
select the number of copies you needed
did you get so far?
once you had selected the number of copies select OK to confirm then Press the button next to Start Black Copy or Start Color Copy according to your desire and that will make the copy
It now reads Printabiles but no choise of number off
i didn't get you could you please explain
I did not see where to state the number off
what is the screen you get after you pressed copy
Printables but i have now seen that thekey 3 or 10 should dictate the numer
OK please try up and down key to select the copies and check it
Have just tried 3 and 10 but not showing number off but quick forms.Sorry for the delays but the printer is in another room.
have now moved it. Would it have effect that my PC is unworkable and is frozen at this time
working on the printer wont make the PC unusable.were able to make the copy now
i mean were you able to make a copy now? i apologize for the typing error
The Printer screen has now gone blank.
No print has been made
Ok power off printer then wait for 20 seconds then try again Press home button then press on copy button then select Copies select the number of copies you needed using the up and down keys on the printer then select OK to confirm then Press the button next to Start Black Copy or Start Color Copy according to your desire and that will make the copy
This back to the beggining as I do not know which is the copy buttin and by pressing copy I goet Printablse and by pressung that I now have Wireless
OK do you see the up and down button on the printer
yes but the printer screen has now switched off
press the power button and it will show the display screen.do you have the user manual of this printer with you ?
I have now got the screen alive and haveCOPY
good select that immediately
whenever the display goes off that means its in ideal mode so pressing power button will wake it up
what is the screen now you have after you selected copy ?
yes I have what is the instruction book but it is hardly a manual
OK what is the screen now you have after you selected copy ?
other than it says printables does it show any options
It lists QUICK FORMS TOOLS PREFERENCSAND WIRELESS
AND IT HAS JUST GONE BLANK AGAIN
that is not what we needed.whenever the display goes off that means its in ideal mode so pressing power button will wake it up and shows the display.
can you press the up and down keys and see if it shows any other options
ok have now got SCAN
press again and let me know what it shows
It now says make sure the printer software is installed on the computerand that scan to computer is installed This installed previously and working off the pc
That is because you were trying to scan to the PC which is not the option we need,cancel that and please go back to the screen where it shows copy and then select it using up and down keys and then press on OK and let me know what it shows?
Ithink I AM TAKING UP TOO MUCH OF YOUR TIME AND I SHALL GO IN THE CURRYS TO TRY AND SOLVE THE PROBLEM .THANK YOU FOR TRYING
Sir one moment did you try my above instruction
i mean this one back to the screen where it shows copy and then select it using up and down keys and then press on OK and let me know what it shows?
Sorry no I was looking at the keyboard.I will now I tried many buttons and it has now printed thegettng started sheet
You mean it printed a test print instead photo copy ?
No not the test sheet but MAKE THE MOST OF YOUR PRINTER telling what it can do
OK did you tried this one go to the copy screen then press the selection key which is the - key see if it shows the number of copies option
EURIKA Ihave got a copy. Thank you
Glad to know,do you remember the steps to make the copy
If you want we can make another copy to make sure
I had to press OK each time a selection was made
yes you are correct that is how the selection is been confirmed i believe you missed one of my reply
i believe it was because you were going up and down to do the instructions i gave above but glad to know that its working now
Thank you John have just printed again. Hope I have not spoilt your evening.
Glad to know its working now.No you have not spoiled the evening it would have been if this didn't get solved
Is there anything else you like to know?
Thank you ,no more. Good night
You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/