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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My Kindle Fire is asking Amazon email and Amazon passport.

Customer Question

My Kindle Fire is asking for my Amazon email and Amazon passport. When I type in my original email and passport, it decides that this is no longer viable, so I am unable to start my Kindle. Please help. Marigold Webb
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-9mtv8f4e- :

Yes please. Could you remotely connect to my Kindle. I am finding these questions very baffling and I am reasonably computer literate. Marigold Webb

Expert:  Jerry Hannell replied 2 years ago.
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Expert:  Jerry Hannell replied 2 years ago.

hello sir/madam,

we need to register a new amazon account.

do you have an amazon account?

if not, it is easy to create one, please let me know.

Customer: replied 2 years ago.

YES PLEASE.

Expert:  Jerry Hannell replied 2 years ago.

can you go to

http://www.amazon.com/manageyourkindle

and then, enter your email address, and then check the first option that says "No, I am a new customer"

and then continue (press the yellow sign in button)

and then follow on-screen instructions carefully.

after completing registration, you will use that information (email+password) to login to your kindle.