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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 19911
Experience:  Expert for over 10 years
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my kindle has frozen

Resolved Question:

my kindle has frozen
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 2 years ago.

it moved off the page but wont restart

Expert:  Josh replied 2 years ago.
Did you hold down the power button for a full 25-30 seconds? It sounds like you released the button too early.
Customer: replied 2 years ago.

turns on to page ,kindle fire,and then turns itself off

Expert:  Josh replied 2 years ago.
Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.


If that does not work then please let me know when you purchased the Kindle
Customer: replied 2 years ago.

thank you

Expert:  Josh replied 2 years ago.
You are very welcome!

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