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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Unfortunately, there seems to be some misunderstanding.Question

Customer Question

Unfortunately, there seems to be some misunderstanding.Question is for my iPad, and I still have the same problem and waiting for an expert to contact me again. Problem is, I keep getting a notice coming up asking for my iCloud password, which I have forgotten, and this is blocking my using other apps which I want to get to. Can you help, please.
Submitted: 1 year ago.
Category: Computer
Expert:  Jerry Hannell replied 1 year ago.
***** *****nell :

Hello sir/madam, I would like to help you, please let me know when you are ready.

JACUSTOMER-foa2zcof- : Only just managed to get back. I still need help
***** *****nell :

hi, do you have a problem with your icloud password?

JACUSTOMER-foa2zcof- : Is still being asked for iCloud password, but cannot remember this., so this message is blocking me from getting anything else.
***** *****nell :

did you forget your icloud password?

JACUSTOMER-foa2zcof- : Yes
***** *****nell :

what is your apple id?

JACUSTOMER-foa2zcof- : SHeila Johns
***** *****nell :

let's set a new password. can you answer your security questions, first, what is your birthdate?

JACUSTOMER-foa2zcof- : Sheila Johns
***** *****nell :

Birthday? (day/month/year)

JACUSTOMER-foa2zcof- : 18th May 1934
***** *****nell :

apple says it is incorrect

***** *****nell :

are you sure it is the birthday associated with your account? or... are you sure Sheila Johns is your apple id?

JACUSTOMER-foa2zcof- : Apple is wrong. This is my birth date
***** *****nell :

are you sure it is your apple id?

***** *****nell :

is there a space between sheila and Johns?

JACUSTOMER-foa2zcof- : Yes
JACUSTOMER-foa2zcof- : .
***** *****nell :

can you check your email, do you have anything from apple?

JACUSTOMER-foa2zcof- : Nothing from Apple in email
***** *****nell :

have you ever received anything from apple in the past?

***** *****nell :

(to your email)

JACUSTOMER-foa2zcof- : No
***** *****nell :

can you check your apple username by looking at your ipad?

JACUSTOMER-foa2zcof- : Have done this
***** *****nell :

what do you see?

***** *****nell :

(username)

JACUSTOMER-foa2zcof- : How do I do this
***** *****nell :

what is the email associated with your icloud?

JACUSTOMER-foa2zcof- : *****@******.***
***** *****nell :

can you check your email now

***** *****nell :

do you have anything from apple?

***** *****nell :

(in the past too)

JACUSTOMER-foa2zcof- : Nothing from apple
JACUSTOMER-foa2zcof- : Nothing
***** *****nell :

can you tell me the email again, please replace @ with AT when typing your email here

JACUSTOMER-foa2zcof- : Johns694atbtinternet.com johns694atbtinternet.com
***** *****nell :

what is first and last name (assocaited with your apple account)

JACUSTOMER-foa2zcof- : Sheila Johns
***** *****nell :

can you check your Johns694atbtinternet.com now

***** *****nell :

do you have anything from apple?

JACUSTOMER-foa2zcof- : Yes how to reset my password
***** *****nell :

what do you see in the email?

***** *****nell :

if you want we can try remote assistance and fix the problem together quickly

JACUSTOMER-foa2zcof- : Reset now. Will express in 3 hours
JACUSTOMER-foa2zcof- : Will expire in 3hours
***** *****nell :

were you able to reset?

***** *****nell :

did you set a new password?

JACUSTOMER-foa2zcof- : My password ***** been reset
***** *****nell :

happy to hear that

***** *****nell :

now you can login to your icloud with your new password

JACUSTOMER-foa2zcof- : Thanks very much
***** *****nell :

you are welcome

***** *****nell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 5 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Unfortunately, I am sorry, but having got back to this today, the problem is still there, and, therefore, do not feel I can continue. Sheila Johns 08/04/15.
Expert:  Jerry Hannell replied 1 year ago.
were you able to reset your password *****?

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