Hello sir/madam, I would like to help you, please let me know when you are ready.
hi, do you have a problem with your icloud password?
did you forget your icloud password?
what is your apple id?
let's set a new password. can you answer your security questions, first, what is your birthdate?
apple says it is incorrect
are you sure it is the birthday associated with your account? or... are you sure Sheila Johns is your apple id?
are you sure it is your apple id?
is there a space between sheila and Johns?
can you check your email, do you have anything from apple?
have you ever received anything from apple in the past?
(to your email)
can you check your apple username by looking at your ipad?
what do you see?
what is the email associated with your icloud?
can you check your email now
do you have anything from apple?
(in the past too)
can you tell me the email again, please replace @ with AT when typing your email here
what is first and last name (assocaited with your apple account)
can you check your Johns694atbtinternet.com now
what do you see in the email?
if you want we can try remote assistance and fix the problem together quickly
were you able to reset?
did you set a new password?
happy to hear that
now you can login to your icloud with your new password
you are welcome
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.