Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Hi Michelle. I am a disabled person so I am cannot easily get my computer to a shop, and as Sony is going out of the Lap-top business I am quite apprehensive to pass it over to someone I don't know. This Laptop has 6 G of ram, Is about 3 years old and is a lovely machine with a lighted keyboard which is great for me as I do not have the best of eyesight!
Please tell me the problem you are facing with the laptop in a bit more detail.
Any time I go into any application, be it a song or a film or even writing a letter, anything at all, after about 2 minutes, the computer reverts to a blue screen with three things included on the the screen. The main square in the middle of the screen says Barry (Locked) Underneath it asks to switch user. (There are no other users) On the left hand side of the screen there is a small box which I have never been able to understand what this means. I am 70 year old after all!
not a problem the problem will be fixed but if i can see your screen using remote access then it will be much faster and easier for me to identify the cause and fix it right in front of you if that is fine with you. Remote access service is an additional service to your existing chat session which you have opted to with a small additional charge however we provide you a 100% satisfaction guarantee or there is no charge.
let me know so that i can give you a remote link to run.
Not a problem Michelle. I have been advised in the past that the problem is with the BIOS. There are two places I will not go to, to mess with, and that is with the BIOS and the REGISTER. I am sure you will know what I am talking about. Having had computers for nearly forty years, I can fix most problems myself, but this one has me foxed. Michelle, you have my full permission to do what you have to do. Do I need to dis-engage the Firewall?
once i see the problem after i check you computer then i will be able to let you know whats wrong with it. I dont think Bios has to do anything with windows operating system when is already loading fine if there is a problem with bios then the computer will not boot or you will have no display on the computer screen. I can assure you this is not a bios issue however it can be a windows internal files problem, setting or it can be a windows registry error causing the problem, I have a good knowledge in computers as i have experience more that 15 years in hardware and computer software's so you may feel you are in good hands.
Thanks you Michelle
click here run teamviewer remote tool and let me know the 9 digit "your id" and the 4 digit password.
do not close teamviewer.
i see you have stepped out of this chat let me know if there is a problem following any step.
Michelle , I do not understand teamviewer remote tool. >y id is "Barry" and my four digit password ***** *****
look that the teamviewer box top left hand side you will see a 9 digit code let me know that and the 4 digit password
Michelle, the only code I can see is the following- F8z4cu84- The only four digit code I use is 4475
close teamviewer and reopen it from the program files or it must be on the desktop screen
it says your id which is your ip address
Michelle. I will write this again the only remote tool I can find is the following F8z4cu84- The only pass number I have ever used is 4475. I am getting tired due to my illness, can you forgive me, and contact me again in a few hours? I am sorry, but I am not very well. Barry.
no problem please post me a reply when you will be online
Michelle, I have entered the only number I can see on the screen. This is f8z4cu84-. The only number is ***** use is 4475. Excuse me Michelle. can you contact me in a few hours, I don't feel very well. Very sorry, Regards, Barry.
f8z4cu84 cannot be the correct id this is not the one i am looking for.
it says your id which is your ip address
Michelle, I am feeling a bit better, can we move forward?
if you want i can remote access and do the job for you after i update the router password ***** then you may try connecting your devices. Remote access service is an additional service to the existing chat session you have paid for let me know so that i can send you a request on your email.
we provide 100% customer satisfaction.
Ok Michelle, I am going to the Hospital for treatment now and will be back about 09.45 British Time. I will call you then, or answer any e-mails you have seen me. Regards. Barry.
Take you time Barry i will be looking forward for your reply.
Michelle, my e-mail is *****@******.***
you can open your inbox and check for jsutanswer email reply me from there.
Will do when I get back Michelle
sure you may.
Will do when I get back fro Hospital Michelle, Barry
Hi Michelle, I know you are offline now, please contact me when you are able to help me again.
Hi Michelle, please contact me when you are able to give me more advice.
Hi Michelle, please contact me when you are able to give me more help, Barry.
Hi am back online
let me know the time you could be online so that we can get this fixed.
Michelle. I am on-line now
shall we begin now
let me know when you are there
type in teamviewer and hit enter
my internet router went down now its fine and online
is google open?
Your power failure?
what do I do now, wait for you to contact me@
Yes, I will type in teamviewer and hit enter
now try to open teamviewer website and install teamviewer
when installed let me know
Hi Michelle, I have not tried to see if the screen goes of at the moment, But I have an enoumouse
did you install teamviewer
Google question asker the bottom of my screen instead of the nice Google presentation I am used to in the middle of the sbree.
i think we are not going or following the correct steps
I still do not know if the original problem still exist.
if there was a problem it may have delayed however it will come back
i will run few tools to fix it and that will not appear anytime again.
Thank you Michelle if you can do this, it has foxed many people for ages, I did once think of moving to Windows 8, But I have a Windows 8 computer and I quite like it, why should I change it?
i am sorry i have never asked you to change.
we are not changing your windows 8
let me know when you are ready
now i am going to give you a link to click on all you have to do is click on it and run the scan.
Hi Michelle, I have just got back on-line on my return from my hospital treatment. I am sorry but I did not receive a link to run a scan. The problem is (obviously) still there. I don't know if this is any use to you, but I have timed the moment when this computer goes into the (User) screen. It is exactly 60 seconds. After that, it doesn't matter what is running, be it a piece of music, or a film, or I may have been writing an e-mail and thought for about a minute what more to say. Whatever it is, the computer goes to the Log-In User blue screen every time.
not a problem you can let me know what time you will be online i will remote access and fix the problem for you.
Michelle, I still have the same problem with my computer going to the "User" screen after 60 seconds. I have am e-mail in my inbox which prompts me to click on a link for Team Viewer. Is this anything to do with your work with me? If so how much would I have to pay for it. I have not clicked on it yet as I am apprehensive about clicking on links which I do not understand. They have cost me much money in the past. Barry.
Hi, i am online now
would you like me to remote access and check
i think our timings are different please let me know your time of availability then we can be online same time.
Hi Michelle, I don't know where you live. I am in the UK and usually have the computer between 8pm and 02.00 our time. Does this help you?
Sorry, I hit the wrong key,
will it be fine if you could be online during the early morning Am UK time.
let me know the date
Hi Michelle, just to let you know that I will be on-line this coming Monday and Tuesday morning from 9am until approximately 5pm. Does that help you? Barry.
Please post me a message and i will be online then.